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Perico (summary)

Author: Teboul, James ; Lemaitre, PierreINSEAD Area: Technology and Operations ManagementPublisher: Fontainebleau : INSEAD, 1985.Language: FrenchDescription: 9 p.Type of document: INSEAD CaseNote: Latest version available via https://publishing.insead.eduAbstract: How can PERICO, a service company specialising in administering private sector savings and social insurance benefits, improve productivity of the Benefits Authorisation Service?Pedagogical Objectives: To explore the flow charting and reorganising of the service using concepts like focus, interface/support, delegation, value analysis and non-quality prevention.
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INSEAD Case Europe Campus
INSEAD Publications Display
Print Consultation only BC000067
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Latest version available via <a href=https://publishing.insead.edu>https://publishing.insead.edu</a>

To explore the flow charting and reorganising of the service using concepts like focus, interface/support, delegation, value analysis and non-quality prevention.

How can PERICO, a service company specialising in administering private sector savings and social insurance benefits, improve productivity of the Benefits Authorisation Service?

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