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Release the hostages: using Goldratt's theory of constraints for customer support management

Author: Klapholz, Richard ; Klarman, AlexPublisher: North River Press, 2009.Language: EnglishDescription: 148 p. : Ill. ; 23 cm.ISBN: 9780884271901Type of document: Book
Item type Current location Collection Call number Status Date due Barcode Item holds
Book Asia Campus
Main Collection
Print HF5415.5 .K53 2009
(Browse shelf)
Available 900240222
Book Europe Campus
Main Collection
Print HF5415.5 .K53 2009
(Browse shelf)
Available 001275193
Total holds: 0


Release the Hostages Using Goldratt's Theory of Constraints for Customer Support Management Table of Contents Chapter 1: Realization of the Facts Chapter 2: In Search of a Solution Chapter 3: The Warranty Dilemma Chapter 4: More Profitable Services Chapter 5: Abused Services Chapter 6: Services Subcontracting Chapter 7: Multi-Vendor Services Chapter 8: Expert Systems Chapter 9: Installations and Projects Chapter 10: At Last--The Hostages are Released! Appendix: 1 21 42 55 70 82 91 98 107 118 126

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