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The Handbook of innovation and services: a multi-disciplinary perspective

Author: Gallouj, Faïz ; Djellal, FaridahPublisher: Edward Elgar , 2010.Language: EnglishDescription: 800 p. : Graphs ; 24 cm.ISBN: 9781847205049Type of document: BookBibliography/Index: Includes bibliographical references and index
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book Europe Campus
Main Collection
Print HC2000 .S4 H3 2010
(Browse shelf)
001275704
Available 001275704
Total holds: 0

Includes bibliographical references and index

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The Handbook of Innovation and Services A Multi-Disciplinary Perspective Contents List of figures List of tables List of contributors Foreword William J. Baumol Introduction: filling the innovation gap in the service economy a multidisciplinary perspective Faïz Gallouj and Faridah Djellal PART I SERVICES AND INNOVATION: CONCEPTUAL AND ANALYTICAL FRAMEWORKS 1 Towards a theory of innovation in services: a state of the art Faïz Gallouj and Maria Savona 2 Innovation in services: a new paradigm and innovation model André Barcet 3 Services and innovation and service innovation: new theoretical directions Jeremy Howells 4 The two-sided cost disease and its frightening consequences William J. Baumol 5 The environmental crisis and the economics of services: the need for revolution Jean Gadrey PART II THE NATURE OF INNOVATION IN SERVICES: SECTORAL ANALYSES AND CASE STUDIES 6 Innovation in public health care: diabetes education in the UK 129 Paul Windrum, Manuel Garcia-Goni and Eileen Fairhurst 7 The economics of knowledge interaction and the changing role of universities Cristiano Antonelli, Pier Paolo Patrucco and Federica Rossi 8 Innovation and creative services Jan Miles and Lawrence Green 27 49 viii xi xiv xviii 1 68 84 93 153 178 9 Social innovation, social enterprise and services Denis Harrisson, Juan-Luis Klein and Paul Leduc Browne PART III ORGANISATIONAL AND STRATEGIC PATTERNS FOR SERVICE INNOVATION 10 Different types of innovation processes in services and their organisational implications Marja Toivonen 11 Service innovation: development, delivery and performance Joe Tidd and Frank M. Hull 12 The toilsome path of service innovation: the effects of the law of low human multi-task capability Jon Sundbo 13 Customer integration in service innovation Bo Edvardsson, Anders Gustafsson, Per Kristensson and Lars Witell 14 Collaborative innovation in services Christiane Hipp 15 Knowledge regimes and intellectual property protection in services: a conceptual model and empirical testing Knut Blind, Rinaldo Evangelista and Jeremy Howells PART IV INNOVATION IN SERVICES AND THROUGH SERVICES: IMPACT ANALYSES (GROWTH, PERFORMANCE, EMPLOYMENT AND SKILLS) 16 Innovation and employment in services Rinaldo Evangelista and Maria Savona 17 Innovation and services: on biases and beyond Pascal Petit 18 How important are knowledge-intensive services for their client industries? An assessment of their impact on productivity and innovation José A. Camacho and Mercedes Rodriguez PART V INNOVATION IN SERVICES AND NATIONAL AND INTERNATIONAL SPACES 19 Services innovation in a globalized economy Peter Daniels 197 221 250 279 301 318 342 367 392 424 451 20 Outsourcing and offshoring of knowledge-intensive business services: implications for innovation Silvia Massini and Marcela Miozzo 21 Innovation and internationalization: a dynamic coupling for business-to-business services Jean Philippe and Pierre-Yves Léo 22 The role of standards for trade in services: hypotheses and first insights Knut Blind 23 Global and national cooperation in service innovation Xavier Vence and Alexandre Trigo 24 Entrepreneurship and service innovation: a challenge for local development Marie-Christine Monnoyer-Longé 25 A dominant node of service innovation: London's financial, professional and consultancy services Peter Wood and Dariusz Wéjcik PART VI INNOVATION IN SERVICES AND PUBLIC POLICY 469 501 527 545 573 589 26 Policy frameworks for service innovation: a menu-approach 621 Pim den Hertog and Luis Rubalcaba 27 The innovation gap and the performance gap in the service economies: a problem for public policy 653 Faridah Djellal and Faïz Gallouj PART VII SERVICE INNOVATION: BEYOND SERVICE SECTORS 28 Service innovation and manufacturing innovation: bundling and blending services and products in hybrid production systems to produce hybrid products John R. Bryson 29 A customer relationship typology of product services strategies Olivier Furrer 30 Innovation in product-related services: the contribution of design theory Sylvain Lenfle and Christophe Midler 31 Innovation in construction Jan Bröchner Index 679 701 722 743 769

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