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The Theory and practice of change management

Author: Hayes, John Publisher: Palgrave Macmillan, 2010.Edition: 3rd ed.Language: EnglishDescription: 466 p. : Graphs ; 25 cm.ISBN: 9780230210691Type of document: BookBibliography/Index: Includes bibliographical references and index
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book Europe Campus
Main Collection
Print HD6954 .H39 2010
(Browse shelf)
001295115
Available 001295115
Book Middle East Campus
Main Collection
Print HD6954 .H39 2010
(Browse shelf)
500006502
Available 500006502
Total holds: 0

Includes bibliographical references and index

Digitized

The Theory and Practice of
Change Management
Contents
List of figures and tablesix
List of case studiesxi
List of research reports, examples and change toolsxii
Prefacexiv
Acknowledgementsxx
Abbreviationsxxii
Introduction and overview1
Part I The nature of change14
1 Patterns of change16
2 The process of change management40
Part II Recognizing the need for change and starting
the change process58
3 Recognizing the need for change60
4 Starting the change process72
Part III Diagnosis84
5 Open systems models and alignment87
6 Other diagnostic models105
7 Gathering and interpreting information for diagnosis122
Part IV Mananging the people issues140
8 Power, politics and stakeholder management143
9 The role of leadership in change management159
10 Communicating change174
11 Motivating others to change191
12 Managing personal transitions208
13 Modes of intervening223
Part V Planning and preparing for change240
14 Shaping implementation strategies243
15 Developing a change plan258
16 Types of intervention270
17 Selecting interventions283
Part VI implementing change300
18 Collective learning in organizations304
19 Action research325
20 Appreciative inquiry337
21 Training and development350
22 High performance management359
23 Business process re-engineering370
24 Lean379
25 Restructuring for strategic gain: mergers and acquisitions394
26 Merging groups: combining people for enhanced
performance407
Part VII Reviewing change426
27 Reviewing change427
Part VIII Sustaining change436
28 Making change stick438
29 Spreading change448
30 Pulling it all together: a concluding case study456
Author index458
Subject index463

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