INSEAD Library

Includes bibliographical references and index

Digitized

Human Resources Management and Development Handbook Contents Foreword xv Part 1: Human Resources Management and Development: Origins, Status, and Trends 1 1. HRM in Perspective William R. Tracey 3 2. HRD in Perspective Leonard Nadler and Zeace Nadler 19 3. The Future and HRM Francis X. Mahoney 27 4. The Future and HRD Stephen L. Cohen 42 Part 2: Managing 59 5. The HR Manager Michael L. Mazzarese 61 6. The HRD Manager Roger M. Addison and Carol Haig 70 7. Human Resources Planning Dave Ulrich 80 8. Budgeting Grover M. Clark and Jeanette Perlman 93 9. Managing Diversity Julie O'Mara 103 10. Total Quality Management George D. Paris 127 Part 3: Organizing 149 11. Organization Diagnosis James L. Murphy 252 12. Organization Design Daniel M. Duncan 161 Part 4: Staffing 179 13. Staffing Concepts and Principles John W. Aldrich 181 14. Recruitment, Screening, and Selection William C. Byham 190 15. Assessing Potential Cabot L. Jaffee, Frederic D. Frank, and Christopher P. Mulligan 204 16. The HRD Professional Staff David W. Brinkerhoff 227 Part 5: Directing 227 17. Communication within the Organization Lin Kroeger 229 18. Delegation William R. Tracey 237 19. Motivation Gregory P. Smith 248 20. Empowerment Lynne A. Tyson 262 21. Performance Appraisal Richard D. Jette and Edward G. Wertheim 274 22. Leadership Lynda C. McDermott 303 Part 6: Controlling 315 23. Auditing the HR Function William R. Tracey 317 24. Decision Points in HRM/D Evaluation John E. Dopyera and Louise Pitone 335 25. Cost Improvement Louis E. Tagliaferri 341 Part 7: Improving HRM/D Management 357 26. Productivity Improvement Gregory J. Chartier 359 27. Marketing HRD Programs and Services Debra A. Dinnocenzo 370 28. HRM/D Research Robert W. Hollmann 381 29. Employee Involvement Cathy E. Kramer and Amy J. Katz 397 Part 8: HRM/D Plant and Facilities 407 30. Classroom and Meeting Room Design Wm. Christopher Duncan 409 31. ShopiLaboratory Design George B. James 425 32. Corporate Libraryllnformation Center James M. Matarazzo 436 33. Computer-Based Learning Center Angus S. Reynolds 454 Part 9: HRM/D Support Services 465 34. Management Information Systems Lyle M. Spencer, Jr., and Ronald C. Page 467 35. Electronic Media Diane M. Gayeski 477 36. Desktop Publishing Gerald Van Diver 489 Part 10: HRM/D Program Elements 521 37. Internai and External Consulting Stan Berliner 523 38. Employee Compensation Thomas P. Gibbons 531 39. Employee Benefits Danita G. Engleman 547 40. Succession Planning Marilyn Buckner and Lynn Slavenski 561 41. Work and Family Programs Karol L. Rose 576 42. Incentives and Rewards Anne Durrum Robinson 591 43. Employee Records Louise Pitone 607 Part 11: Employee, Labor, and Public Relations 617 44. Organization Climate Surveys Louis E. Tagliaferri 619 45. Labor-Management Relations Richard E. Dibble 634 46. Employee Discipline Daniel G. Gallagher and Peter A. Veglahn 653 47. Public and Community Relations S. Anne Sostrom 668 Part 12: Employee Services 681 48. Employee Career Counseling Richard W. Leatherman 683 49. Employee Assistance Programs Joseph J. DesPlaines, Gretchen M. Stein, and Martha L. Cass 695 50. Mentoring Gordon F. Shea 706 51. Safety, Protection, and Security Services Charles H. Egbert 719 52. Occupational Health Services Jean Spencer Felton 734 53. Food Services John E. Alexander 749 54. Recreation Services Gilbert M. Fornaciari and Allen E. Chodl 762 55. Travel and Transportation Services Harold L. Seligman 768 56. Outplacement Services Erwin S. Stanton 775 57. Pre- and Postretirement Services John N. Migliaccio and Clare B. Corbett 787 Part 13: Organization and Management Development Programs 803 58. Organization Development Kathleen D. Ryan 805 59. Executive Development Walter R. Mahler 817 60. Management Development Donald L. Kirkpatrick 824 61. Scientist and Engineer Development Jerry L. Sellers 838 62. Supervisory Development Jackson E. Ramsey 850 63. Self-Directed Work Team Development Mary-Ellen Luer and Patricia D. Palleschi 866 Part 14: Training Programs 877 64. Adventure Training Todd Miner 879 65. Basic Skills/Workplace Literacy Training Jorie W. Philippi 887 66. Behavior Management Training Russell T. Westcott 897 67. Communication Training: Listening Lyman K. Steil 912 68. Communication Training: Speaking Larry E. Kennedy 923 69. Communication Training: Writing Lin Kroeger 933 70. Computer Literacy Training Gail Ann Bentivegna 941 71. Cross-Cultural Management Training Sondra B. Thiederman 949 72. Customer Satisfaction Training Dana G. McCarthy 963 73. Ethics Training Clark Moeller 977 74. Induction and Orientation Gordon F. Shea 986 75. Intercultural Training for Overseas Posting L. Robert Kohls 1001 76. Office Skills Training Margaret S. Kirby 1014 77. Safety and Health Training Earl D. Heath 1025 78. Sales and Dealer Training Dana G. McCarthy 1048 79. Stress Management Training Arthur M. Freedman 1063 80. Skills/Technical Training Herman Birnbrauer 1078 Part 15: Extemal Training and Development Programs 1091 81. Tuition Aid and Cooperative Education Programs Joseph E. Barbeau 1093 82. Correspondence and Home Study Michael P. Lambert and Sally R. Welch 1102 83. Off-the-Shelf Training Richard W. Leatherman 1112 84. Contract Training William G. Hanne 1121 85. Self-Development Betty June (BJ) Chakiris and Gilbert M. Fornaciari 1132 Part 16: Designing HRD Systems 1147 86. The Adult Learner John W. Newstrom 1149 87. Needs Assessment and Analysis Roger Kaufman 1160 88. Occupational Analysis C. L. John Legere 1176 89. Selecting a Delivery System William R. Tracey 1189 90. Designing Training Systems Bernard J. Foley 1205 91. Developing Training Systems Larryetta M. Schall and James F. Douglass 1217 92. Developing Technology-Based Learning Materials Angus S. Reynolds 1224 93. Constructing and Validating Tests Gregory M. Kreiger 1239 Part 17: Implementing HRD Systems 1253 94. Selecting and Training the Trainer Eugene C. Fetteroll, Jr. 1255 95. Selecting Trainees Steven T. Janes 1263 96. Conducting Classroom Training Charlene J. Reiss 1270 97. Conducting One-on-One Training Richard W. Leatherman 1284 98. Training People with Disabilities William R. Tracey 1291 99. Games and Simulations Sivasailam ("Thiagi") Thiagarajan 1307 Part 18: Evaluating HRD Systems 1321 100. External Evaluation Neal F. Chalofsky 1323 101. Interna! Evaluation Edward B. Flynn, Jr. 1343 102. Calculating Costs and Benefits Lyle M. Spencer, Jr. 1362 Index 1387 About the Editor 1427