INSEAD Library

Includes bibliographical references and index

Digitized

Managerial Psychology Managing Behavior in Organizations Contents Preface ix Part 1 People one at a time: The individuel in the organization Introductory note 3 1People are all alike: Three key ideas 5 2 People are different: The deveiopment of individuality 13 3 People are emotional: Human feelings and the manager 23 4 Thinking, learning, problem solving: People are also reasoning creatures 42 5 The turbulent marnage of reason and emotion: Attitudes, beliefs, and values 59 6 Managerial styles of thinking: Is orderly thinking always good thinking? 68 7 Assessing people: Dilemmes of the evaluation process 79 Part 2 People two at a time: Communicating, influencing, commanding, challenging Introductory note 99 8Communicating: Getting the word from A to B 103 9 Influencing other people: Dimensions and dilemmas 113 10 Authority: What is it, and when does it work? 121 11 Power tactics: Pressure, brainwashing, blackmail, and more 133 12 Manipulation: Slippery styles for influencing behavior 142 13 Collaborative models: Influencing softly, by supporting, helping, and trusting 148 14 From monetary incentives to career development: Efforts to influence human productivity 158 Part 3 People in threes to twenties: Efficiency and influence in groups Introductory note 169 15 Group decisions: Monsters or miracles? 171 16 Group process: What was really going on in that meeting? 177 17 Group pressure and the individual: Conformity and deviation 190 18 Conflict and competition among groups: My team can beat your team 199 19 Communication nets in groups and organizations: Who can talk to whom about what? 208 20 Taking groups seriously: Designing organizations around small groups 217 Part 4 People in hundreds and thousands: Managing the whole organization Introductory note 231 21 The managing process: Pathfinding, problem solving, implementing 233 22 The volatile organization: Everything triggers everything else 246 23 Four influential ideas: From scientific management to organizational culture 257 24 Organizational missions and strategies: Toward proactive pathfinding 270 25 Managing people in large numbers: From organizational pyramids to organizational cultures 280 26 Organizational structure: Managing the situation to manage the people 296 Part 5 Organizations and environments: Managing in a turbulent world Introductory note 309 27 The changing organizational environment: You'd hardly recognize the old neighborhood 311 28 Organizations in intrusive environments: Can managers be masters of their fates? 321 29 Managing our environments: Can managers create new worlds? 329 Suggested readings 339 Index 345