Reorganize for resilience: putting customers at the center of your business
Author: Gulati, Ranjay Publisher: Harvard Business Press, 2009.Language: EnglishDescription: 270 p. : Ill. ; 24 cm.ISBN: 9781422117217Type of document: BookBibliography/Index: Includes bibliographical references and index
| Item type | Current location | Collection | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
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Asia Campus Main Collection |
HF5415.5 .G85 2009
(Browse shelf) 900202459 |
Available | 900202459 | |||
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Europe Campus Main Collection |
HF5415.5 .G85 2009
(Browse shelf) 32419001273168 |
Available | 32419001273168 |
Includes bibliographical references and index
Digitized
Reorganize For Resilience Putting Customers at the Center of your Business Contents Introduction: Resilience in Turbulent Markets From Inside-out to Outside-in 1. Building a Resilient Organization The Process and the Tools for Systemic Integration 2. Lever 1: Coordination Aligning Activities and Information Around the Customer Axis 3. Lever 2: Cooperation Ensuring Attitudes and Behaviors Are Customer Focused 4. Lever 3: Clout Empowering Customer Champions 5. Lever 4: Capabilities Developing the Skills to Cope with Changing Customer Needs 6. Lever 5: Connections Forging External Links to Stay Focused and Agile Conclusion: Road to Greater Customer Centricity Mapping the Journey to Greater Resilience Notes Bibliography Acknowledgments Index About the Author 219 241 253 255 269 1 15 41 67 101 127 153 195
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