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Reorganize for resilience: putting customers at the center of your business

Author: Gulati, Ranjay Publisher: Harvard Business Press, 2009.Language: EnglishDescription: 270 p. : Ill. ; 24 cm.ISBN: 9781422117217Type of document: BookBibliography/Index: Includes bibliographical references and index
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book Asia Campus
Main Collection
Print HF5415.5 .G85 2009
(Browse shelf)
Available 900202459
Book Europe Campus
Main Collection
Print HF5415.5 .G85 2009
(Browse shelf)
Available 32419001273168
Total holds: 0

Includes bibliographical references and index


Reorganize For Resilience Putting Customers at the Center of your Business Contents Introduction: Resilience in Turbulent Markets From Inside-out to Outside-in 1. Building a Resilient Organization The Process and the Tools for Systemic Integration 2. Lever 1: Coordination Aligning Activities and Information Around the Customer Axis 3. Lever 2: Cooperation Ensuring Attitudes and Behaviors Are Customer Focused 4. Lever 3: Clout Empowering Customer Champions 5. Lever 4: Capabilities Developing the Skills to Cope with Changing Customer Needs 6. Lever 5: Connections Forging External Links to Stay Focused and Agile Conclusion: Road to Greater Customer Centricity Mapping the Journey to Greater Resilience Notes Bibliography Acknowledgments Index About the Author 219 241 253 255 269 1 15 41 67 101 127 153 195

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