INSEAD Library

Includes bibliographical references and index

Digitized

The M-Factor How the Millennial Generation is Rocking the Workplace Contents part one: here come the millennials one: millennial nation--How a Whole New Generation Is Colliding, Clashing, and Clicking with Traditionalists, Boomers, and Generation Xers .................................................................................................... 3 Identifying the M-Factor............................................................................................................. 5 Getting Our Arms Around the Millennials.................................................................................. 8 Our Point of View .................................................................................................................... 12 Occupational Hazards ............................................................................................................ 12 part two: the transition from life to worklife two: parenting--Connected Via the Cordless Umbilical............................................ 17 Parenting Evolves ................................................................................................................... 20 The Family Goes to College.................................................................................................... 24 Welcome to the Work World, Mom and Dad ........................................................................... 28 Making Work Work for You...................................................................................................... 32 So, What's a Millennial to Do? ................................................................................................ 38 There's No Place Like Home.................................................................................................. 42 three: entitlement--A Generation on a Silver Platter?....................................... 49 What Is Entitlement Anyway? ................................................................................................. 51 Where Does Entitlement Come From? ................................................................................... 53 The Dark Side of Entitlement .................................................................................................. 58 Recruiting ................................................................................................................................ 63 Retention ............................................................................................................................... 66 Rewards ................................................................................................................................. 71 Respect .................................................................................................................................. 74 four: meaning--Who Am I, and Why Am I Here?................................................... 83 The Meat Behind Meaning...................................................................................................... 86 What Each Generation Means By "Meaning" ........................................................................ 88 Meaning Motivator #1: Millennials Want to Make a Difference in the World........................... 93 Meaning Motivator #2: Millennials Want to Feel They Are Contributing ................................ 98 Meaning Motivator #3: Millennials Want to Be Innovators.................................................... 103 Meaning Motivator #4: Millennials Want to Be Heard ......................................................... 108 Meaning Motivator #5: Millennials Want to Know They Are Succeeding ............................ 113 Meaning Motivator #6: Millennials Want to Express Who They Are Through Work............................................................................................... 117 part three: managing day-to-day five: great expectations--Is What You See What You Will Get?....................... Minding the Expectation Gap 127 131 Let Them Know Who You Are .............................................................................................. 135 The Courtship....................................................................................................................... 142 Looking for Love in all the Right Places............................................................................... . 143 Why "Orientation" Is a Dirty Word......................................................................................... 147 Basic Training: Not Just for the Military ............................................................................... 148 Managing Expectations: Grab Your Whistle and Get Ready to Coach! ............................... 152 six: the need for speed--Managing Worklife in the Fast Lane ........................... How the Pedal Got to the Metal. 158 160 Clocking Millennials' Need for Speed.................................................................................... 162 Multitasking: Can't Live With It, Can't Live Without It ........................................................... 172 Corporate Chutes and Ladders: Navigating Today's Career Paths.......................................179 part four: we're all in this together seven: social networking­Gathering Around the Virtual Water Cooler............... 193 The Generations Have Always Networked: So What's New? .............................................. 195 Gap #1: The Virtual Water Cooler......................................................................................... 197 Gap #2: Intimacy Is Being Redefined ................................................................................... 201 Gap #3: The End of the Expert As We Know It .................................................................... 211 Gap #4: Pedophiles, Porn, Plagiarism, and Pop-ups ........................................................... 214 Gap #5: Going Beyond MySpace to the Workplace .............................................................. 218 eight: collaboration­Managing the "We" Generation........................................... 226 1) Work As a Team Sport...................................................................................................... 229 2) Millennials See Leaders as Collaborators (with Decision-Making Power) ....................... 243 3) Knowledge Transfer--the New Collaboration Frontier ..................................................... 251 4) The Extreme Office Makeover.......................................................................................... 267 conclusion: unleashing the m-factor in your organization .................... Acknowledgments Notes 287 Index 293 283 279