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Imperial College London Diabetes Centre in Abu Dhabi (ICLDC) (A and B)

Author: Hourani, Hala ; Chick, Stephen E.INSEAD Area: Technology and Operations ManagementPublisher: Fontainebleau : INSEAD Social Innovation Centre (ISIC) 2010.Language: EnglishDescription: 17 p. + 11 p.Type of document: INSEAD CaseNote: Latest version available via https://publishing.insead.eduAbstract: The main case describes the design, implementation and operational implementation of a specialist clinic in the Middle East. The ICLDC provides team-based care for managing diabetes with clear processes that have benefited from lean Six Sigma tools. A supplement describes how the ICLDC fits into the broader context of the rapidly changing health system in the United Arab Emirates.Pedagogical Objectives: For operations strategy, the case demonstrates a focused solution provider that is neither a purely focused factory nor a purely custom solutions shop. The team-based approach is comprehensive (education, screening, research, treatment, care management) but focused on a significant chronic disease – diabetes. The ICLDC also demonstrates lean Six Sigma concepts, and allows for discussions of western-managed solutions to health care in the Middle East.
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INSEAD Case Asia Campus
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Print Consultation only BC009115
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Latest version available via <a href=https://publishing.insead.edu>https://publishing.insead.edu</a>

The main case describes the design, implementation and operational implementation of a specialist clinic in the Middle East. The ICLDC provides team-based care for managing diabetes with clear processes that have benefited from lean Six Sigma tools. A supplement describes how the ICLDC fits into the broader context of the rapidly changing health system in the United Arab Emirates.

For operations strategy, the case demonstrates a focused solution provider that is neither a purely focused factory
nor a purely custom solutions shop. The team-based approach is comprehensive (education, screening, research,
treatment, care management) but focused on a significant chronic disease – diabetes. The ICLDC also
demonstrates lean Six Sigma concepts, and allows for discussions of western-managed solutions to health care in
the Middle East.

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