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8 things we hate about IT: how to move beyond the frustrations to form a new partnership with IT

Author: Cramm, Susan Publisher: Harvard Business Press, 2010.Language: EnglishDescription: 194 p. ; 21 cm.ISBN: 9781422131664Type of document: BookBibliography/Index: Includes bibliographical references and index
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book Asia Campus
Main Collection
Print HD30.2 .C73 2010
(Browse shelf)
Available 900210910
Book Europe Campus
Main Collection
Print HD30.2 .C73 2010
(Browse shelf)
Available 32419001271201
Total holds: 0

Includes bibliographical references and index


8 Things We Hate About I.T. How to Move Beyond the Frustrations to Form a New Partnership with I.T. Contents Introduction 1. You Need Service, and IT Needs Control 2. You Need Results, and IT Needs Respect 3 You Need to Focus on Tactics, and IT Needs 1 15 29 43 63 85 107 125 Strategic Alignment 4. You Need IT Funding, and IT Needs Returns 5. You Need On-time Delivery, and IT Needs Quality 6. You Need Customization, and IT Needs Standardization 7. You Need Innovation, and IT Functions in Bureaucracy 8. You Need Good IT, and IT Can Become Great 141 157 161 167 171 181 193 APPENDIX A: A Primer on Fast-Cycle Development APPENDIX B: Emerging Technologies APPENDIX C: Key Responsibilities of the New Business-IT Partnership Notes Index About the Author

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