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Emotions in groups, organizations and cultures

Author: Härtel, Charmine E. J. ; Ashkanasy, Neal M. ; Zerbe, Wilfred J. Series: Research on emotion in organizations ; 5 Publisher: Emerald, 2009.Language: EnglishDescription: 332 p. ; 24 cm.ISBN: 9781848556546ISSN: 17469791Type of document: BookBibliography/Index: Includes bibliographical referencesContents Note: Includes chapter by Laura Guillén Ramo "How can we make sense of emotional and social competencies within organizational settings?" p. 1-21
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book Europe Campus
Main Collection
Print HD6950.5 .E66 2009
(Browse shelf)
001257953
Available 001257953
Total holds: 0

Includes bibliographical references

Includes chapter by Laura Guillén Ramo "How can we make sense of emotional and social competencies within organizational settings?" p. 1-21

Digitized

Emotions in Groups, Organizations and Cultures Contents LIST OF CONTRIBUTORS ABOUT THE EDITORS OVERVIEW CHAPTER 1 HOW CAN WE MAKE SENSE OF EMOTIONAL AND SOCIAL COMPETENCIES WITHIN ORGANIZATIONAL SETTINGS? Laura Guillen Ramo xi xv xvii 1 CHAPTER 2 EMOTIONAL EXPRESSION, GENDER, PERSONALITY, AND WORKPLACE APPROPRIATE BEHAVIORS Joel T. Nadler and Meghan R. Lowery 23 CHAPTER 3 POSITIVE WORK RELATIONSHIPS, VITALITY, AND JOB PERFORMANCE Abraham Carmeli 45 CHAPTER 4 ON THE DIRECTIONALITY OF VIGOR--JOB SATISFACTION RELATIONSHIPS: A LONGITUDINAL STUDY Arie Shirom and Ofira Shraga 73 CHAPTER 5 THE SECRET LIFE OF MOOD: CAUSES AND CONSEQUENCES OF UNCONSCIOUS AFFECT AT WORK Stefanie K. Johnson and Camille S. Johnson 103 CHAPTER 6 EMOTIONAL DEVIANCE AND ORGANIZATIONAL DISCIPLINE: A STUDY OF EMOTIONS IN GRIEVANCE ARBITRATION Wilfred J. Zerbe 123 CHAPTER 7 EMOTION WORK: A STUDY WITH CALL CENTER OPERATORS Mirele Cardoso do Bonfim and Sonia Maria Guedes Gondim 151 CHAPTER 8 ORGANIZATIONAL EMOTIONAL INTELLIGENCE AND PERFORMANCE: AN EMPIRICAL STUDY Jochen I. Menges and Heike Bruch 181 CHAPTER 9 THE ROLE OF EMOTIONAL SELF-EFFICACY, EMOTIONAL INTELLIGENCE, AND AFFECT IN WORKPLACE INCIVILITY AND WORKPLACE SATISFACTION Beverley Kirk, Nicola Schutte and Donald Hine 211 CHAPTER 10 BUILDING POSITIVE RESPONSES TO BULLYING: ESTABLISHING THE FRAMEWORK Tui McKeown, Melanie Bryant and Luise Raeder 227 CHAPTER 11 USING AN EMOTION REGULATION FRAMEWORK TO PREDICT THE OUTCOMES OF EMOTIONAL LABOR Moïra Mikolajczak, Véronique Tran, Celeste M. Brotheridge and James J. Gross 245 CHAPTER 12 DOES CULTURE INFLUENCE INTELLIGENCE? A STUDY OF THE INFLUENCE OF CULTURAL CONTEXT Kerri Anne Crowne, Arvind V. Phatak and Uday Salunkhe 275 CHAPTER 13 CROSS-NATIONAL CROSS-CULTURAL RESEARCH OF EMOTIONS AT WORK: A REVIEW AND SOME RECOMMENDATIONS Andrea Fischbach 299 327 ABOUT THE AUTHORS

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