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Saint George hospital university medical center in Beirut

Author: Hourani, Hala ; Chick, StephenINSEAD Area: Technology and Operations ManagementPublisher: Fontainebleau : INSEAD Social Innovation Centre (ISIC) 2009.Language: EnglishDescription: 26 p.Type of document: INSEAD CaseNote: Latest version available via https://publishing.insead.eduAbstract: St George Hospital in Beirut, Lebanon, is a non-profit organisation offering state-of-the-art medical care and continuous education, with a vision of delivering cost-effective healthcare that “exceeds the expectations of our clients, encourages innovation and promotes an exceptional workplace”. The case documents a physical capacity expansion and quality and process improvements.Pedagogical Objectives: The case was designed for process and operations management or service management programmes. It illustrates a significant capacity expansion, quality initiatives targeted toward outcome quality, patient satisfaction and staff satisfaction and process flow improvement. The implementation of these changes is documented.
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Latest version available via <a href=https://publishing.insead.edu>https://publishing.insead.edu</a>

St George Hospital in Beirut, Lebanon, is a non-profit organisation offering state-of-the-art medical care and continuous education, with a vision of delivering cost-effective healthcare that “exceeds the expectations of our clients, encourages innovation and promotes an exceptional workplace”. The case documents a physical capacity expansion and quality and process improvements.

The case was designed for process and operations management or service management programmes. It illustrates a significant capacity expansion, quality initiatives targeted toward outcome quality, patient satisfaction and staff satisfaction and process flow improvement. The implementation of these changes is documented.

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