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The Practice of outsourcing: from information systems to BPO and offshoring

Author: Willcocks, Leslie P. ; Lacity, Mary C.Publisher: Palgrave Macmillan, 2009.Language: EnglishDescription: 493 p. : Graphs ; 23 cm.ISBN: 9780230205413Type of document: BookBibliography/Index: Includes bibliographical references and index
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book Europe Campus
Main Collection
Print HD2365 .W55 2009
(Browse shelf)
001255812
Available 001255812
Book Middle East Campus
Main Collection
Print HD2365 .W55 2009
(Browse shelf)
500000845
Available 500000845
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Includes bibliographical references and index

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The Practice of Outsourcing From Information Systems to BPO and Offshoring Contents List of Figures List of Tables List of Contributors Professional Credits Acknowledgments vii ix xi xv xvii Part I Introduction Chapter 1 Outsourcing Practice: The Search for Flexibility and Control Leslie Willcocks and Mary Lacity 1 3 Part II Studies of Outsourcing's Rise to Prominence Chapter 2 Realizing Outsourcing Expectations: Incredible Promises, Credible Outcomes Mary Lacity, Rudy Hirschheim and Leslie Willcocks Chapter 3 Contracting and Relationships in IT Outsourcing Guy Fitzgerald and Leslie Willcocks Chapter 4 Cooperative Partnerships and IT Outsourcing: From Contractual Obligation to Strategic Alliance? Leslie Willcocks and Chong Choi Chapter 5 Offshore Outsourcing: A Country Too Far? Kuldeep Kumar and Leslie Willcocks Chapter 6 IT Outsourcing in Public Sector Contexts: Researching Risk and Strategy Leslie Willcocks, Mary Lacity and Thomas Kem Chapter 7 IT Sourcing: Examining the Privatization Option in Public Administration Mary Lacity and Leslie Willcocks Chapter 8 Analyzing IT Outsourcing Decisions: Size, Interdependency and Risk Wendy Currie and Leslie Willcocks Chapter 9 Information Technology Insourcing: Myths and Realities Rudy Hirschheim and Mary Lacity 35 37 59 79 97 123 159 187 213 Chapter 10 Contracts, Control and "Presentation" in IT Outsourcing Thomas Kem and Leslie Willcocks 232 Part III Studies 2000-2008: From IT to Business Process and Offshore Outsourcing Chapter 11 IT Outsourcing Configuration: Defining and Designing Outsourcing Arrangements Sara Cullen, Peter Seddon and Leslie Willcocks Chapter 12 IT Outsourcing Success: A Framework for Assessing Intentions and Outcomes Sara Cullen, Peter Seddon and Leslie Willcocks Chapter 13 Business Process Outsourcing: The Promise of the Enterprise Partnership Model David Feeny, Leslie Willcocks and Mary Lacity Chapter 14 Outcomes from Offshore Outsourcing: Evidence from a Client's Perspective Joseph Rottman and Mary Lacity Chapter 15 Offshore Outsourcing, Strategy and the Role of Social Capital Joseph Rottman and Mary Lacity Chapter 16 Creating Global Shared Services: Sourcing Lessons from Reuters Mary Lacity and Jim Fox Index 265 267 303 339 389 445 467 488

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