The Handbook of global outsourcing and offshoring
Author: Oshri, Ilan ; Kotlarsky, Julia ; Willcocks, Leslie P.Publisher: Palgrave Macmillan, 2009.Language: EnglishDescription: 266 p. : Graphs/Ill. ; 24 cm.ISBN: 9780230235502Type of document: BookBibliography/Index: Includes bibliographical references and index
| Item type | Current location | Collection | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
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Europe Campus Main Collection |
HD2365 .O74 2009
(Browse shelf) 001255607 |
Available | 001255607 | |||
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Middle East Campus Main Collection |
HD2365 .O74 2009
(Browse shelf) 500000838 |
Available | 500000838 |
Includes bibliographical references and index
Digitized
The Handbook of Global Outsourcing and Offshoring Contents List of Tables List of Figures Acknowledgments Note on Case Study Contributors Introduction Chapter 1 Chapter 2 vii ix xi 1 4 15 30 49 61 75 94 112 124 142 Overview of the global sourcing marketplace Sourcing models: What and when to outsource/offshore Chapter 3 Country attractiveness for sourcing Chapter 4 Supplier's core capabilities and strategies for sustainability and growth Chapter 5 Leveraging knowledge and expertise Chapter 6 The client perspective: Vendor selection strategy, retained management capabilities, and legal issues Chapter 7 The IT outsourcing lifecycle and the transition phase Chapter 8 Governance of outsourcing projects Chapter 9 Managing globally distributed teams Chapter 10 Emerging issues in sourcing strategy Case Study 1 Managing IT outsourcing and core capabilities for business change: The Commonwealth Bank of Australia case Case Study 2 Transforming a human resource function through outsourcing:The BAE Systems -- Xchanging enterprise partnership Case Study 3 PanGenesis: A creative Costa Rican approach to the persistent IT labor crunch Case Study 4 The giant awakens: Sheen Software Systems considers China for offshore IT outsourcing 156 175 202 209 Case Study 5 Managing strategic IT-based outsourcing projects: The CLASS case in financial services Case Study 6 Strategic challenges facing captive centers References Name Index Subject Index 215 239 253 259 261
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