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The Handbook of global outsourcing and offshoring

Author: Oshri, Ilan ; Kotlarsky, Julia ; Willcocks, Leslie P.Publisher: Palgrave Macmillan, 2009.Language: EnglishDescription: 266 p. : Graphs/Ill. ; 24 cm.ISBN: 9780230235502Type of document: BookBibliography/Index: Includes bibliographical references and index
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book Europe Campus
Main Collection
Print HD2365 .O74 2009
(Browse shelf)
Available 001255607
Book Middle East Campus
Main Collection
Print HD2365 .O74 2009
(Browse shelf)
Available 500000838
Total holds: 0

Includes bibliographical references and index


The Handbook of Global Outsourcing and Offshoring Contents List of Tables List of Figures Acknowledgments Note on Case Study Contributors Introduction Chapter 1 Chapter 2 vii ix xi 1 4 15 30 49 61 75 94 112 124 142 Overview of the global sourcing marketplace Sourcing models: What and when to outsource/offshore Chapter 3 Country attractiveness for sourcing Chapter 4 Supplier's core capabilities and strategies for sustainability and growth Chapter 5 Leveraging knowledge and expertise Chapter 6 The client perspective: Vendor selection strategy, retained management capabilities, and legal issues Chapter 7 The IT outsourcing lifecycle and the transition phase Chapter 8 Governance of outsourcing projects Chapter 9 Managing globally distributed teams Chapter 10 Emerging issues in sourcing strategy Case Study 1 Managing IT outsourcing and core capabilities for business change: The Commonwealth Bank of Australia case Case Study 2 Transforming a human resource function through outsourcing:The BAE Systems -- Xchanging enterprise partnership Case Study 3 PanGenesis: A creative Costa Rican approach to the persistent IT labor crunch Case Study 4 The giant awakens: Sheen Software Systems considers China for offshore IT outsourcing 156 175 202 209 Case Study 5 Managing strategic IT-based outsourcing projects: The CLASS case in financial services Case Study 6 Strategic challenges facing captive centers References Name Index Subject Index 215 239 253 259 261

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