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Turning an elephant into a cheetah: the turnaround of Indian railways

Author: Zeisberger, Claudia ; Gehlen, Claudia ; Falcão, HoracioINSEAD Area: Decision SciencesPublisher: Fontainebleau : INSEAD, 2009.Language: EnglishDescription: 16 p.Type of document: INSEAD CaseNote: Latest version available via https://publishing.insead.eduAbstract: The case describes the transformation of Indian Railways, the world’s largest employer with over 1.4 million employees, from near-bankruptcy to a profitable and viable business. We follow Sudhir Kumar, Officer on Special Duty to the Minister of Railways, as he deals with the various constituencies in this highly successful turnaround of a government-run institution.Pedagogical Objectives: The main objective of this case is to highlight the importance of managing stakeholders in a turnaround process and delivering results in a highly political environment.
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Latest version available via <a href=https://publishing.insead.edu>https://publishing.insead.edu</a>

The case describes the transformation of Indian Railways, the world’s largest employer with over 1.4 million employees, from near-bankruptcy to a profitable and viable business. We follow Sudhir Kumar, Officer on Special Duty to the Minister of Railways, as he deals with the various constituencies in this highly successful turnaround of a government-run institution.

The main objective of this case is to highlight the importance of managing stakeholders in a turnaround process and delivering results in a highly political environment.

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