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How neuroscience can inform consumer research

Author: Kenning, Peter ; Plassmann, HilkeINSEAD Area: MarketingIn: IEEE Transactions on Neural Systems and Rehabilitation Engineering, vol. 16, no. 6, December 2008 Language: EnglishDescription: p. 532-538.Type of document: INSEAD ArticleNote: Please ask us for this itemAbstract: Recently, a rapidly growing approach within consumer research has developed under the label of “Consumer Neuroscience”. Its goal is to use insights and methods from neuroscience to enhance the understanding of consumer behavior. In this paper we aim to provide an overview of questions of interest to consumer researchers, to present initial research findings, and to outline potential implications for consumer research. In order to do so, we first discuss the term “Consumer Neuroscience” and give a brief description of recently discussed issues in consumer research. We then provide a review and short description of initial empirical evidence from past studies in consumer neuroscience. Next, we present an example of how consumer research or, more specifically, customer loyalty research, may benefit from the consumer neuroscience approach. The paper concludes with a discussion of potential implications and suggestions for future research in the nascent field of consumer neuroscience
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Recently, a rapidly growing approach within consumer research has developed under the label of “Consumer Neuroscience”. Its goal is to use insights and methods from neuroscience to enhance the understanding of consumer behavior. In this paper we aim to provide an overview of questions of interest to consumer researchers, to present initial research findings, and to outline potential implications for consumer research. In order to do so, we first discuss the term “Consumer Neuroscience” and give a brief description of recently discussed issues in consumer research. We then provide a review and short description of initial empirical evidence from past studies in consumer neuroscience. Next, we present an example of how consumer research or, more specifically, customer loyalty research, may benefit from the consumer neuroscience approach. The paper concludes with a discussion of potential implications and suggestions for future research in the nascent field of consumer neuroscience

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