INSEAD Library

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Remanufacturing: Operating Practices and Strategies Perspectives on the Management of Remanufacturing Businesses in the United States Table of Contents Table of Contents................................................................................................................................ii List of Figures and Tables................................................................................................................. v Executive Summary..........................................................................................................................vii Preface................................................................................................................................................. ix Chapter 1 - Introduction.................................................................................................................... 1 What Is Remanufacturing?..............................................................................................................1 What Is Not Remanufacturing?.......................................................................................................4 What May Be Remanufacturing?....................................................................................................4 Why the Definition of Remanufacturing Matters........................................................................... 5 Chapter 2 ­ What We Have Learned Since Anatomy of a Giant.................................................... 7 Size of Industry Overestimated, Scope of Industry Underestimated..............................................7 Maintaining a Database is a Demanding Task................................................................................ 8 Complexity Reigns. No Single Business Model............................................................................. 8 Number of Firms Appears to Be Declining.................................................................................... 9 Remanufacturers Live With A Quality Paradox............................................................................. 10 Few Spokespeople for Remanufacturing........................................................................................ 11 Internet Is Used Extensively........................................................................................................... 12 Chapter 3 ­ Operational Problems, An Overview.......................................................................... 13 Core Supply..................................................................................................................................... 14 Core Policies....................................................................................................................................17 Core Management Uncertainties and Costs.................................................................................... 19 Production Operations.....................................................................................................................21 The Workforce................................................................................................................................ 25 Suppliers.......................................................................................................................................... 26 Chapter 4 ­ Strategic Considerations...............................................................................................29 Entry Strategy and Market Development........................................................................................30 The Remanufacturer's Value Proposition........................................................................................38 Company and Product Identity........................................................................................................41 Dealing With Competition.............................................................................................................. 43 Growth Strategies............................................................................................................................ 51 Chapter 5 -- Company Profiles....................................................................................................... 53 Aftermarket Technology Corp...................................................................................................... 57 Bandag, Inc................................................................................................................................... 63 Brithinee Electrical....................................................................................................................... 69 Caterpillar Inc............................................................................................................................... 75 Clarity Imaging Technologies.......................................................................................................83 MFandB Restaurant Systems...........................................................................................................89 Paradigm Services LP................................................................................................................... 95 Appendix A -- Product Areas (SIC Categories) In Which Remanufacturing Occurs...............99 Appendix B -- Remanufactured Product Return Loops...............................................................103