INSEAD Library

Includes bibliographical references and index

Digitized

Production and Operations Management Contents Preface to the Sixth Edition Section 1: Strategy and interfaces 1 The production/operations function and the organization ix 3 Introduction · What is production/operations management (POM)? Production/operations management: a framework · The five Ps POM and the `mission' of the organization · POM policy · Recommended reading 2 Production/operations strategy 15 Policies and objectives Strategies, guides and unities · Forecasting the requirements · The POM system · Decision making · Recommended reading 3 Planning and controlling the operations 26 Product/service selection · Linking the production/operations with marketing · Planning the operations Setting up the production/ operations systems · Controlling the production/operations · Recommended reading 4 Production/operations management and financial management 37 Operational budgets and their preparation · Budgetary control · Recommended reading 5 Production/operations management in manufacturing and service environments 53 The spectrum from manufacturing to services · Comparisons and contrasts · Operations management within manufacturing · Recommended reading Section 2: The product or service 6 Marketing and product/service design 63 Understanding and meeting customer requirements Turning requirements into designs · The design processes and systems · Control of design · Design project costs Use of a computer · Specialization by designers · Families of products or services Use of a sound classification and coding system Use of library and information services · Transition of designs to operations Change systems The design of services · Recommended reading 7 Product/service: variety and value 81 Variety management · Variety control in the finished product or service · Variety control in the inputs and materials · Variety control in the conversion process · Control of value · Value engineering · Recommended reading 8 Quality 97 Defining quality · Design and conformance · Quality of design · Quality of conformance to design · The costs of quality · Management responsibility and the quality system · Teamwork for quality improvement · Total quality management · Recommended reading 9 Reliability 113 Defining reliability · Failure · Measures of reliability · The bath-tub curve · System reliability · A final word · Recommended reading 10 Product, service, operations and competitive strategies 128 Distinctive competences · The analysis and evaluation of alternatives · Other functional interfaces in strategic decision making · The product/service life cycle · POM as a strategic competitive weapon · Recommended reading Section 3: The plant or facilities 11 Location and design of the plant or facilities 139 The supply­distribution system · Location strategy · Location evaluation methods · Single and multiple facility locations · Factors in the design of plant or facilities · Recommended reading 12 Layout of the facilities 150 Strategie issues of layout · Types of layout · Criteria for a good layout · Advantages of a good layout · Planning the layout · Process layouts · Product layouts · Installation of a layout · Recommended reading 13 Equipment selection 167 Choice of technology · Economic appraisal concepts · Computerintegrated operations · Recommended reading 14 Maintenance of the facilities and equipment 176 Maintenance policies · Total preventive maintenance · The maintenance unit · Planning the programme · Maintenance in operation · Repair and replacement · Aspects of modem maintenance · Recommended reading Section 4: The processes 15 Production/operating systems design 199 The organization and flow of work · The job approach · Batch methods · Flow methods - The group approach · Associated concepts · Recommended reading 16 Manufacturing systems design 218 The organization of manufacturing operatíons · Job, batch and flow production methods · Group technology · Group technology and just-in-time · Flexible manufacturing systems (FMS) · Recommended reading 17 Method study 226 Work study Method study: the systematic approach · Methods improvement and materials handling · The environment and efficiency · The control of indirect labour · An example of method study in an office environment Recommended reading 18 Work measurement 246 The need to measure work · Methods of work measurement · The computer and work study · Clerical work measurement · An exercise ìn the application of activity sampling · Recommended reading 19 Controlling quality through measurement 263 Traditional approaches to quality control · A systematic approach · Statistical process control (SPC) Process control using measured data (variables) · Control charts for variables · Capability and control · Controlling the process · Recommended reading 20 Controlling quality through countíng 283 Process control using attributes (counted data) · Number defective (np) charts · Proportion defectìve (p) charts · Control charts for number of defects (c) · Cusum charts · Acceptance sampling · SPC and the quality system · The implementation of SPC · Recommended reading Section 5: The programmes or resource pian 21 Operations control: an introduction 301 The nature of production/operations control · The marketing interface · The functions of production/operations control · Parameters affecting the production/operations control function · Production/operations control and the computer · Recommended reading 22 Forecasting 311 The importance of forecasting in production/operations control · The marketing interface · The materials interface · Basic techniques · Estimatìng the error · Recommended reading 23 Capacity management and operations scheduling 322 The meaning of capacity Scheduling and loadíng · Recommended reading 24 Manufacturing planning case study 336 Manufacture to stock versus manufacture to customer order · Illustration of planning manufacture for stock · Manufacturing agaínst customers' orders · Recommended reading 25 Data capture and release 352 Preparing work for release · Progress The fundamental problems of progress · The use of the computer · Presentation of progress information · Recommended reading 26 Inventory management 363 The task of the materials control department · Types of materials · Lead time · Approaches to materials control · The independent demand situation The dependent demand situation: material requirements planning (MRP) Manufacturing resources planning (MRP II) · Materials management · Recommended reading 27 Manufacturing planning and control systems 387 Manufacturing resources planning (MRP II) · Just-in-time (JIT) · Optimized production technology (OPT) · A comparison: MRP II, kanban, OPT · Computer-integrated manufacture (CIM) · World-class manufacturing · Recommended reading 28 Project management 402 Project network techniques · Line of balance (LoB) Recommended reading 29 'Resource allocation ­ linear programming 432 An example of linear programming (LP) · Extensions of linear programming · Linear programming and the computer · Applications of LP in POM · Recommended reading 30 Purchasing 441 Purchasing objectives and policies · Organizing purchasing · The purchasing system · Recommended reading Section 6: The people 31 Production/operations and personnel management 455 POM and personnel policy · Employment and manpower planning · Education, training and management development · Industrial relations · Health and safety and welfare · Remuneration · Payment by results (PBR) · Recommended reading 32 Health and safety management 468 Accidents The causes and effects of accidents · Responsibilities and organization for safety · Planning for safety · A safety management system · Safety training · Fire · Health and safety at work legislation · Recommended reading Appendices 1. A worked example of A­B­C or Pareto analysis 2. Activity sampling: number of observations required 3. Representative examination questions 4. Short cases in POM Index 483 488 491 519 559