Normal view MARC view

Know what you don't know: how great leaders prevent problems before they happen

Author: Roberto, Michael A. Publisher: Wharton School Publishing, 2009.Language: EnglishDescription: 202 p. ; 24 cm.ISBN: 9780131568150Type of document: BookBibliography/Index: Includes bibliographical references and index
Tags: No tags from this library for this title. Log in to add tags.
Item type Current location Collection Call number Status Date due Barcode Item holds
Book Asia Campus
Main Collection
Print HD30.29 .R634 2009
(Browse shelf)
900196161
Available 900196161
Book Europe Campus
Main Collection
Print HD30.29 .R634 2009
(Browse shelf)
001305692
Available 001305692
Total holds: 0

Includes bibliographical references and index

Digitized

Know what you don't know How great leaders prevent problems before they happen Contents Acknowledgments .................................... xii About the Author ..................................... xv Preface .................................................... xvi Chapter 1 From Problem-Solving to Problem-Finding ........................................ 1 Embrace Problems............................................. 6 Why Problems Hide ........................................... 9 Cultures of Fear ............................................... 9 Organizational Complexity .............................. 11 Gatekeepers ................................................... 13 Dismissing Intuition ...................................... 14 Lack of Training ............................................. 15 Making Tradeoffs ............................................. 17 Becoming an Effective Problem-Finder ............... 18 The Isolation Trap ............................................ 20 Chapter 2 Circumvent the Gatekeepers ........................ 27 Why Filtering Takes Place ................................ 31 Efficiency Concerns ....................................... 31 Pressures for Conformity ........................... 32 Confirmation Bias ......................................... 33 Advocacy ...................................................... 34 Circumventing the Filters .................................. 35 Listen with Your Own Ears ............................ 36 Seek Different Voices ...............................39 Connect with Young People ............................ 41 Go to the Periphery................................... 43 Talk to the Nons ............................................45 A Most Prescient Leader .................................. 46 Chapter 3 Become an Ethnographer ........................ 53 Why Don't People Do What They Say? ................57 Leading Questions ........................................ 58 Group Dynamics ........................................... 59 The Unconscious Mind..................................61 Honing Your Powers of Observation ....................62 A Few Words of Caution ....................................... 66 Chapter 4 Hunt for Patterns .................................... 73 What Is Intuition? .................................................. 75 Faulty Analogies .................................................... 77 Solutions in Search of Problems ........................... 80 Building Your Pattern-Recognition Capabilities .. 84 Better Analogies .................................................. 84 Mentoring ............................................................. 87 Mining the Data ................................................... 89 What Do You Learn at Business School? ............. 90 Chapter 5 Connect the Dots ..................................... 95 "The System Was Blinking Red" .......................... 96 The CIA in Kuala Lumpur ................................... 97 The Phoenix Memo............................................... 98 The Minneapolis Field Office Investigation .99 The 9/11 Attacks .................................................. 100 Why Not Share Information? ................................ 102 Information Sharing in Small Groups ................... 104 How to Facilitate Information Sharing ................. 106 Leading Teams ..................................................... 107 Leading Organizations ......................................... 109 Mindset Matters ..................................................... 112 Chapter 6 Encourage Useful Failures .......................... 119 Why Tolerate Failure? ........................................... 121 Acceptable Versus Unacceptable Failures.............. 125 Before the Failure ......................................... 126 During the Failure ........................................ 127 After the Failure ........................................... 130 Useful, Low-Cost Failures .................................... 132 Chapter 7 Teach How to Talk and Listen ................ 139 Crew Resource Management Training .................. 143 Communication Errors .......................................... 145 Improving Interpersonal Communication 147 Briefings........................................................ 147 Handoffs ....................................................... 149 Speaking Up Effectively .............................. 151 Listening ....................................................... 155 Train Teams, Not Individuals ............................... 156 Chapter 8 Watch the Game Film ........................... 161 After-Action Reviews: Promise and Peril ............. 166 Competitor Intelligence: Promise and Peril............ 173 Deliberate Practice ................................................ 176 Looking in the Mirror ............................................ 180 Chapter 9 The Mindset of a Problem-Finder............ 185 Three Dimensions of a New Mindset .................... 189 Intellectual Curiosity .................................... 189 Systemic Thinking ....................................... 191 Healthy Paranoia .......................................... 192 Index ..................................................... 195

There are no comments for this item.

Log in to your account to post a comment.
Koha 18.11 - INSEAD Catalogue
Home | Contact Us | What's Koha?