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Organizational communication: foundations for human resource development

Author: Pace, R. Wayne Publisher: Prentice Hall, 1983.Language: EnglishDescription: 286 p. : Graphs/Ill. ; 24 cm.ISBN: 0136413242Type of document: BookBibliography/Index: Includes bibliographical references and index
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book Europe Campus
Main Collection
Print HM131 .P33 1983
(Browse shelf)
001265095
Available 001265095
Total holds: 0

Includes bibliographical references and index

Digitized

Organizational Communication Foundations for Human Resource Development Contents Cover Figure xi Preface xiii PART ONE SYSTEMS OF ORGANIZATIONAL COMMUNICATION 1 The Field of Human Resource Development 1 Communication in Organizations 1 Definition of HRD 2 HRD Assumptions 3 A Career in Human Resource Development 4 Activities of an HRD Specialist 4 Compensation in HRD 6 Summary 7 References 7 2 Organizations: Classical Theories 9 Social Organization 9 Formal Organization 11 Characteristics of a Weberian Bureaucracy 11 Positional Communication and Informal Contacts 14 Taylor's Scientific Management 14 Summary 17 References 18 3 Organizations: Behavioral and Systems Theories 19 Behavioral Theories 19 Systems Theories 25 Summary 28 References 29 4 The Organizational Communication System 30 A Communication Unit 30 Definition of Communication 30 Information as Message-Displays 32 The Fallacy of Meaning Transfer 33 Definition of Organizational Communication 35 Summary 37 References 38 PART TWO ISSUES IN ORGANIZATIONAL COMMUNICATION 5 The Directions of Information Flow 39 what is communicated, to whom, and how in organizational communication Downward Communication 39 A Short Inventory of Communication Methods 44 Upward Communication 47 Horizontal Communication 53 Cross-Channel Communication 55 Informal, Personal, or Grapevine Communication 57 Summary 58 References 58 6 Organizational Communication Cost Analysis 60 Definition of Cost 60 Types of Costs 61 Summary 69 References 69 7 Managerial and Leadership Styles 70 Managing and Leading: A Concept 71 Communication and Leadership 71 Assumptions about People that Underlie Styles of Leadership 72 Kinds of Managerial and Leadership Styles 73 Summary 83 References 83 8 Motivation and Communication 85 why some people communicate better A Concept of Motivation 86 Four Theories of Motivation 86 Differences between Supervisors and Employees on What Motivates Workers 90 Summary 92 References 93 9 Organizational Communication Relationships 94 Definition of Relationship 94 Interpersonal Relationships 95 Positional Relationships 96 Serial Relationships 104 Summary 107 References 107 10 Interpersonal Styles in Organizational Communication 109 Definition of Communication Style 109 Transactional Analysis 111 Assertiveness 118 Summary 122 References 122 11 Organizational Communication Climate, Satisfaction, and Information Adequacy 124 Definition of Climate 124 Importance of Climate 125 Organizational Climate 125 Organizational Communication Climate 126 Organizational Communication Satisfaction 129 Information Adequacy 130 Summary 132 References 133 12 Group Processes in Organizational Communication 135 'communication among members of cliques The Concept of a Clique 135 Group Formation and Development 136 Group Dynamics 139 Intergroup Processes 147 Summary 149 References 149 13 Networks, Patterns, and Roles 151 the flow of information in organizations Definition of Flow 151 Simultaneous Message Dissemination 152 Serial Message Dissemination 153 Patterns of Information Flow 155 Communication Network Roles 156 Summary 162 References 163 14 Message Fidelity and Distortion in Organizational Communication 166 the effects of communication systems on message content Definitions of Fidelity and Distortion 166 Personal Factors that Distort Messages 168 Organizational Factors that Distort Messages 175 Antidistortion Factors in Organizational Communication Systems 178 Types of Modifications in Messages that Lead to Distortions 180 The Effect of Distortions on Members of the Organization 180 Summary 181 References 181 15 Organizational Communication Policies 183 Definition of Policy 184 Important Features of Policies 184 Communication Policies 185 Sample Set of Organizational Communication Policies 187 Communication Policies of a Government Agency 191 Summary 197 References 197 PART THREE HRD ROLES AND ORGANIZATIONAL COMMUNICATION 16 Analysis in Organizational Communication 199 the analytical role in human resource development Definition of Analysis 200 Definition of a Problem 200 Results of Analysis 200 The Process of Analysis 201 Approaches to Documenting Needs and Deficiencies 205 Summary 222 References 224 17 Strategies of Organizational Communication 225 the strategic role in human resource development Categories of Strategies 225 Underlying Philosophies and Theories 226 Summary 240 References 240 18 Design, Conduct, and Evaluation of Strategies 242 Uses of Objectives 242 Terminal and Intermediate Objectives 244 Content of Terminal Objectives 245 Intermediate Objectives 246 Stating Objectives 246 Procedures for Designing and Developing a Training Session 248 Principles of Design 252 How to Conduct a Training Session 255 Evaluation of Training 256 Summary 258 References 259 19 Administering Organizational Communication 260 the administrative role in human resource development Communication and Administrative Functions 260 Definition of Administration 261 Planning: The First Sequential Function 261 Organizing: The Second Sequential Function 264 Staffing: The Third Sequential Function 267 Directing: The Fourth Sequential Function 268 Controlling: The Fifth Sequential Function 269 Summary 270 References 271 Name Index 273 Subject Index 277

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