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The Mouth trap: strategies, tips, and secrets to keep your foot out of your mouth

Author: Siegel, Gary Publisher: Career Press, 2008.Language: EnglishDescription: 223 p. ; 21 cm.ISBN: 9781564149954Type of document: BookBibliography/Index: Includes bibliographical references and index
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book Asia Campus
Main Collection
Print HD6950.3 .S45 2008
(Browse shelf)
Available 900193337
Total holds: 0

Includes bibliographical references and index


The Mouth Trap Strategies, Tips, and Secrets to Keep Your Foot Out of Your Mouth Contents Preface Introduction 9 15 Chapter One Decide What You Want Before Opening Your Mouth Chapter Two Don't Listen to the Voices in Your Head Chapter Three Death by Conversation (Tips and Strategies for Becoming Better Listeners) Chapter Four The Personality Chapter: Know Your Audience Chapter Five The Joy of Scripting: Recipes for Conversing in Even the Most Difficult Situations Chapter Six What Happens if I'm Speaking to a Big, Fat Jerk? (Navigating Around Difficult Bosses) Chapter Seven Coaching Employees from Hell Chapter Eight Maybe You Didn't Say a Word, but Your Body Language Gave You Away Chapter Nine The Diversity Chapter: Free Yourself From Bad Jokes, Sidesbars, and Offensive Remarks That Lead to Trouble 21 37 59 77 99 119 135 145 161 Chapter Ten Road Rage on the Computer: How to Create Engaging Emails That Get a Response, Not a Reaction Chapter Eleven How to Recover After You Put You Foot in Your Mouth: The Art of Making Apologies Postscript Bibliography Index About the Author 177 195 211 215 217 223

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