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Attention management in organisations: four levels of support in information systems

Author: Roda, Claudia ; Nabeth, ThierryINSEAD Area: Technology and Operations Management In: Organisational capital: modelling, measuring and contextualising - Bounfour, Ahmed - 2009 - Book Language: EnglishDescription: p. 214-233.Type of document: INSEAD ChapterNote: Please ask us for this itemAbstract: People attention represents one of the most precious intangible assets of modern organizations. In this paper we propose a model that describes how to better support attentional processes using virtual environments. The model relies on four different levels of attention support: (1) a perception level, aimed at optimising the observation and the selection of information; (2) a deliberative level, aimed at supporting people's deliberate choices of attention allocation and decision making; (3) an operational level, aimed at making the execution of tasks more effective in terms of allocation of cognitive resources; and (4) a meta-cognition level, aimed at helping users think about their attentional practices and possibly learn more effective ones.
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People attention represents one of the most precious intangible assets of modern organizations. In this paper we propose a model that describes how to better support attentional processes using virtual environments. The model relies on four different levels of attention support: (1) a perception level, aimed at optimising the observation and the selection of information; (2) a deliberative level, aimed at supporting people's deliberate choices of attention allocation and decision making; (3) an operational level, aimed at making the execution of tasks more effective in terms of allocation of cognitive resources; and (4) a meta-cognition level, aimed at helping users think about their attentional practices and possibly learn more effective ones.

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