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Trust management in virtual work environments: a human factors perspective

Author: Grudzewski, Wieslaw M. ; Hejduk, Irena K. ; Sankowska, AnnaPublisher: CRC Press, 2008.Language: EnglishDescription: 230 p. : Graphs ; 24 cm.ISBN: 9781420068900Type of document: BookBibliography/Index: Includes index
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book Asia Campus
Main Collection
Print HD30.2 .G78 2008
(Browse shelf)
900192767
Available 900192767
Total holds: 0

Includes index

Digitized

Trust Management in Virtual Work Environments A Human Factors Perspective Contents List of Figures .................................................................................................................ix List of Graphs ...............................................................................................................................xi List of Tables......................................................................................................... xiii Foreword ........................................................................................................................xv Preface......................................................................................................................... xvii About the Authors ...............................................................................................................xix Chapter 1 Theoretical Framework for Trust Management................................. 1 1.1 Ethical Understanding of Trust and Management Ethics in Great World Religions.......................................................................................................... 1.2 Historical Overview of Management Ethics Development............................ 1.3 Theoretical Approaches to Trust .............................................................. 16 1.4 Factors Affecting Generalized Trust..................................................................44 1.5 Trust versus Control ...........................................................................................57 1.6 Modeling Trust Systems.....................................................................................66 1.7 Methodology of Trust Measurement ..................................................................76 Chapter 2 Main Assumptions and Principles in Building Trust Systems .............85 2.1 Principles of Trust Building.......................................................................... 85 2.2 Influence of Communication on Trust Development ........................................96 2.3 Managing Trust in Leaders ......................................................................... 102 2.4 Trust Building in Relations between Business and Client (B2C)................ 112 2.5 Trust Building in Relations between Business and Business (B2B) .. 125 Chapter 3 Virtual Organizations ................................................................ 137 3.1 The Multifaceted Nature of Virtual Organizations ................................... 137 3.2 Models of Virtual Organizations ........................................................... 150 3.3 Virtual Organization Management......................................................... 160 3.4 Trust as a Foundation for Virtual Organization Functioning ................ 170 Chapter 4 Practical Strategies for Trust Management in Virtual Organizations .................................................................................. 181 4.1 Trust as the Principal Component of Organizational Strategy................... 181 4.2 Developing and Maintaining Trust in Virtual Organizations..................... 192 4.3 Real Examples of Virtual Organizations .............................................. 202 4.4 Empirical Evidence of Trust Management .................................................. 211 Index............................................................................................................................219

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