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Management: leading people and organizations in the 21st century

Author: Dessler, Gary Publisher: Prentice Hall, 1998.Language: EnglishDescription: 703 p. : Graphs/Ill./Maps/Photos ; 27 cm. includes CD-ROM / DVDISBN: 0138629706Type of document: BookBibliography/Index: Includes bibliographical references and index and glossaryContents Note: CD available inside back cover
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book Europe Campus
Main Collection
Print HD31 .D477 1998
(Browse shelf)
Available 001262193
Total holds: 0

Includes bibliographical references and index and glossary

CD available inside back cover


Management Leading People and Organizations in the 21st Century Brief Tables of Contents Preface xxiii A Note to the Student on KnitMedia xxx PART 1 Introduction to Managing I CHAPTER 1 Managing in the 21st Century I CHAPTER 2 Managing in a Global Environment 43 CHAPTER 3 Managing Ethics, Diversity, and Social Responsibility 75 PART 2 Planning 107 CHAPTER 4 Making Decisions 107 CHAPTER 5 Planning and Setting Objectives 143 CHAPTER 6 Strategic Management 175 PART 3 Organizing 211 CHAPTER 7 Fundamentals of Organizing 2II CHAPTER 8 Designing Organizations to Manage Change 249 CHAPTER 9 Staffing and Human Resource Management 281 PART 4 Leading 329 CHAPTER CHAPTER CHAPTER CHAPTER CHAPTER CHAPTER 10 11 12 13 14 15 Being a Leader 329 Influencing Organizational Culture and Shared Values 365 Influencing Individual Behavior and Motivation 391 Influencing Interpersonal and Organizational Communication 435 Leading Groups and Teams 463 Leading Organizational Change 491 PART 5 Controlling 527 CHAPTER 16 Controlling and Building Commitment 527 CHAPTER 17 Managing Operations and Services: Combining Technology and People 563 CHAPTER 18 Managing Change with Information Technology 613 ANSWERS TO CHAPTER TESTS 647 ENDNOTES 649 GLOSSARY 673 PHOTO CREDITS 684 NAME INDEX 685 SUBJECT INDEX 690

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