INSEAD Library

Includes index

Digitized

Logistics and Supply Chain Management Creating Value-Adding Networks Contents Preface 1 Logistics, the supply chain and competitive strategy Supply chain management is a wider concept than logistics Competitive advantage The supply chain becomes the value chain The mission of logistics management The supply chain and competitive performance The changing competitive environment ix 1 4 6 13 15 17 28 2 Logistics and customer value The marketing and logistics interface Delivering customer value What is customer service? The impact of out-of-stock Customer service and customer retention Market-driven supply chains Defining customer service objectives Setting customer service priorities Setting service standards 43 45 46 48 50 53 56 65 69 74 3 Measuring logistics costs and performance Logistics and the bottom line Logistics and shareholder value Logistics cost analysis The concept of total cost analysis Principles of logistics costing Customer profitability analysis Direct product profitability Cost drivers and activity-based costing 81 83 88 95 96 99 103 109 111 4 Creating the responsive supply chain Product 'push' versus demand 'pull' The Japanese philosophy The foundations of agility A routemap to responsiveness 115 123 129 130 137 5 Strategic lead-time management Time-based competition The concept of lead time Logistics pipeline management The lead-time gap 143 145 150 154 160 6 The synchronous supply chain The extended enterprise and the virtual supply chain The role of information in the virtual supply chain Implications for logistics `Quick response' logistics Production strategies for quick response Logistics systems dynamics Collaboration in the supply chain Vendor Managed Inventory 175 178 180 183 190 193 195 199 203 7 Managing the global pipeline The trend towards globalization in the supply chain Gaining visibility in the global pipeline Organizing for global logistics Thinking global, acting local 205 209 217 222 225 8 Managing risk in the supply chain Why are supply chains more vulnerable? Understanding the supply chain risk profile Managing supply chain risk Achieving supply chain resilience 231 234 237 242 254 9 Overcoming the barriers to supply chain integration Creating the logistics vision The problems with conventional organizations Developing the logistics organization Logistics as the vehicle for change Benchmarking 259 261 262 267 274 275 10 Entering the era of network competition The new organizational paradigm Managing the supply chain as a network The supply chain of the future Seven major business transformations The implications for tomorrow's logistics managers Supply chain orchestration From 3PL to 4PLTM The last word 281 283 286 287 288 291 292 295 297 Index 299