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The Innovation acid test: growth through design and differentiation

Author: Jones, Andrew M. Publisher: Triarchy Press, 2008.Language: EnglishDescription: 195 p. ; 25 cm.ISBN: 9780955008153Type of document: BookBibliography/Index: Includes bibliographical references
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book Europe Campus
Main Collection
Print HD45 .J66 2008
(Browse shelf)
001244489
Available 001244489
Total holds: 0

Includes bibliographical references

Digitized

The Innovation Acid Test Growth Through Design and Differentitation Contents Acknowledgements Foreword - Keith Grint 1 Introduction 1.1 Innovation and the Human-Centred Enterprise 1.2 A Thousand Flowers Innovating 1.3 The Human-Centred Enterprise 1.4 Drucker's Maxim 1.5 From 'Managing the Known' to 'Building the Unknown' 1.6 The 'Design Revolution' 1.7 Outline of the Book vii viii 11 11 12 14 17 18 20 26 2 Architecture and the 'Timeless Way of Building' at SAS 2.1 Christopher Alexander 2.2 Cultural Architecture and 'Human-Centred Management' at SAS 2.3 SAS's Human-Centred-Enterprise Commitments 2.4 Human-Centred 'Pattern Languages' at SAS 27 27 30 32 41 3 Innovation by Design 3.1 What is Design? 3.2 Elevating Design 3.3 Innovation at GE 3.4 PandG 3.5 Customer Immersion at Credit Suisse 3.6 IDEO and Bank of America 3.7 'Business Design' Education and T-Shaped Recruits 3.8 Stanford's d-school: The Hasso Plattner Institute of Design 43 43 45 47 48 51 53 55 56 3.9 IIT Institute of Design 3.10 Rotman School of Management (University of Toronto) 58 60 4 Anthropology and Innovation 4.1 What is Ethnography? 4.2 Ethnography at Intel 4.3 Ethnography at Microsoft 4.4 Ethnographic Praxis in Industry Conference (EPIC), 2005-2006 4.5 Ethnographic Consultancies 4.6 Peter Drucker, Consumer Anthropology and Innovation 62 62 63 66 68 69 70 5 Employees First: Cultural Innovation at Southwest Airlines 5.1 Low Budget Airlines 5.2 Tangible Commitments, Not Platitudes 5.3 Recruiting Happiness 5.4 Empathy and Organizational Learning 5.5 Great Service Begins at Home 5.6 The Pattern Languages of Southwest Airlines 74 74 78 79 80 83 87 6 'It's All Teams at Whole Foods' 6.1 Creator and Driver 6.2 Innovation, Creativity and Theatre at Whole Foods 6.3 Growing Up 6.4 'Whole Foods is All Teams' 6.5 John Mackey on 'Control' 6.6 The New Pragmatism 90 90 91 93 94 99 101 7 Stimulating Customer Experience at Starbucks 7.1 Café Culture 7.2 Coffee in the US and Britain 7.3 Enter Starbucks 104 104 104 105 7.4 Innovation at Starbucks 7.5 Starbucks Office 7.6 Starbucks Music 7.7 Starbucks Media 7.8 Internal Innovation at Starbucks 7.9 Customer Experience Rules 7.10 Starbucks's Virtuous Spiral 7.11 Schultz's Memo 107 108 109 114 116 119 120 120 8 Google and All the Information in the World 8.1 Ober-Innovator 8.2 Boons not Bombs 8.3 GoogleWare and the Google Economy 8.4 GoogleVation 8.5 Back on Campus 8.6 Sharethewealth.com 8.7 GooglePharma 122 122 123 125 128 130 134 137 9 One Hundred Per Cent Innocent 9.1 105 Per Cent Innocent 9.2 Should We Quit Our Jobs? 9.3 Drucker's Innocence 9.4 The Cause 9.5 Fruitstock 139 139 140 142 145 147 10 'Designed in China' by Shanghai Tang 10.1 To Return to Innovation by Design 10.2 Designed in China 10.3 The Anthropology of Innovation at Shanghai Tang 149 149 150 152 11 Innovating in a Theory X World 157 11.1 X and Y Views 11.2 Leading by Design 11.3 An Innovative Culture is an Engaged Culture 11.4 A Methodology for Building HCEs 157 160 162 165 Glossary Notes About Triarchy Press About the Author 172 181 194 195

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