Normal view MARC view

Trust within organizations of the new economy: a cross-industrial study

Author: Zanini, Marco Tulio Series: Gabler Edition Wissenschaft ; International management studiesPublisher: Deutscher Universität, 2007.Language: EnglishDescription: 324 p. : Graphs/Ill. ; 21 cm.ISBN: 9783835007673Type of document: BookBibliography/Index: Includes bibliographical references
Tags: No tags from this library for this title. Log in to add tags.
Item type Current location Collection Call number Status Date due Barcode Item holds
Book Europe Campus
Main Collection
Print HD6950.4 .Z36 2007
(Browse shelf)
001261028
Available 001261028
Total holds: 0

Includes bibliographical references

Digitized

Trust with Organizations of the New Economy A Cross-Industrial Study Table of Contents Table of Contents .......................................................................................................................... XIII List of Tables.................................................................................................................................. XIX List of Figures................................................................................................................................. XXI List of Abbreviations................................................................................................................... XXIII List of Variables........................................................................................................................... XXIII Glossary......................................................................................................................................... XXV 1 Objectives and Structure of the Argument...................................................................................... 1 1.1 Thesis Objectives..................................................................................................................... 4 1.2 Relevance of the Study............................................................................................................. 8 1.3 Division of Chapters................................................................................................................. 9 2 Trust from the Economic Perspective............................................................................................ 11 2.1 Trust and Monitoring............................................................................................................. 11 2.2 Cooperation and Trust........................................................................................................... 14 2.3 An Economic Defmition of Trust.......................................................................................... 17 2.4 Properties of Trust................................................................................................................. 19 2.4.1 Trust as a Three-Part Relation............................................................................... 19 2.4.2 Trust as an Expectation............................................................................................21 2.4.3 Behavioral Risk.......................................................................................................... 23 2.4.4 The Calculative Placement of Trust........................................................................... 25 2.5 Trust within Organizations..................................................................................................... 26 2.5.1 Trust and Transaction Costs................................................................................... 26 2.5.2 Trust as a Complement for Price and Authority........................................................ 28 2.5.3 Trust and the Corporate Contract.......................................................................... 33 2.5.4 Trust as a Motivational Element.................................................................................35 2.5.5 Trust as a Mechanism to Reduce Behavioral Risk..................................................... 38 2.5.6 Relation! Contracting as a Trust-Based Contract..................................................42 2.6 Trust and Organizational Performance.................................................................................. 45 2.6.1 Advantages of System-Trust....................................................................................... 45 2.6.2 Empirical Contributions to Performance Analysis.................................................... 49 2.6.3 Trust Investment Analysis......................................................................................... 51 2.7 Specific Functions of Trust.................................................................................................... 54 2.7.1 Solving Performance Ambiguity............................................................................... 54 2.7.2 Enforcement of Employee Commitment.....................................................................55 2.7.3 Information-Sharing and Knowledge Transfer..........................................................59 2.7.4 Reorganization Processes...................................................................................... 62 2.8 Conditions for Trust Development........................................................................................ 66 2.8.1 Mutual Interests and Incentive Structure................................................................... 66 2.8.2 Time, Interactions and Stability................................................................................. 68 2.8.3 Organizational Building-Trust Variables................................................................69 2.8.4 Maintenance of the Reputation System..................................................................... 72 2.8.5 Personal Variables................................................................................................ 74 2.9 Trust and Institutional Uncertainty........................................................................................ 76 2.9.1 General Concept of Trust and Uncertainty............................................................. 76 2.9.2 Trust and the Institutional Framework....................................................................78 2.9.3 Industry-Specific Institutional Frameworks.............................................................. 80 2.9.4 Effects of Uncertainty and Instability on Trust Development...................................83 3 The New Economy (NE)................................................................................................................ 89 3.1 Defmition............................................................................................................................... 89 3.1.1 Conceptual Origins................................................................................................ 90 3.1.2 Adopted Perspective.................................................................................................. 92 3.2 A Knowledge-Based Economy..............................................................................................94 3.2.1 Knowledge and the Production Function...................................................................94 3.2.2 The Evolutionary Economics Approach.................................................................... 97 3.2.3 Knowledge in the New Economy................................................................................98 3.2.4 Characteristics of Knowledge in the New Economy............................................. 100 3.3 Institutional 'novations....................................................................................................... 104 3.3.1 Institutional Changes........................................................................................... 104 3.3.2 The New Creative Destruction Process.................................................................. 105 3.3.3 Change in the Relative Prices.............................................................................. 108 3.4 New Economy and Old Economy...................................................................................... 111 3.5 Effects of New Economy Characteristics on Organizations.............................................. 121 3.5.1 A New Business Environment................................................................................. 123 3.5.2 Network-based Organizational Forms.................................................................126 3.5.3 A New Work Dynamics............................................................................................ 128 3.6 The New Telecommunications Industry............................................................................ 131 3.6.1 Privatisation: 'Boom and Bust'............................................................................. 133 3.6.2 The Competitive Model..........................................................................................134 3.6.3 Network-Based Organizational Forms...................................................................137 3.7 Institutional Uncertainties.................................................................................................. 140 3.7.1 Sources of Uncertainties and lnstability................................................................. 140 3.7.2 Demand Uncertainty............................................................................................... 142 3.7.3 Technological Uncertainty..................................................................................... 144 3.7.4 Regulation Uncertainty........................................................................................... 146 3.7.5 The Stock Market Bubble Effects........................................................................... 149 3.8 The Work Conditions in the New Economy...................................................................... 150 3.9 The Brazilian Telecommunications Case Study................................................................ 155 3.9.1 Privatization Process.......................................................................................... 155 3.9.2 The "Painfid Modernization".................................................................................. 156 3.9.3 Employment Conditions......................................................................................... 156 4 Empirical Analysis: Hypotheses and Methods........................................................................... 161 4.1 Condensing Literature into a Basis for Empirical Research.............................................. 161 4.2 Main Hypothesis................................................................................................................. 163 4.3 Secondary Hypotheses........................................................................................................ 164 4.3.1 Employee Commitment............................................................................................ 165 4.3.2 Employee Turnover Rates....................................................................................... 167 4.4 The Organizations Used for the Study................................................................................ 169 4.4.1 Description of the Organizations Studied............................................................... 170 4.4.2 Criteria for Classification of the Organizations.................................................. 173 4.5 Validation of the Companies' Grouping.............................................................................. 179 4.5.1 Interviews with Experts........................................................................................... 180 4.5.2 General Profile of Organizations......................................................................... 181 4.5.3 Product Innovation-Diversification Profile.......................................................... 184 4.5.4 Planning Process Profile.................................................................................... 185 4.5.5 Human Resource Policy Profile.............................................................................. 187 4.5.6 Market Performance Data Comparison............................................................... 190 4.5. 7 Presentations of Survey Results to Participant Companies.................................... 195 4.6 The Questionnaire Survey................................................................................................... 196 4.6.1 Construction and Validation of the Questionnaire............................................... 196 4.6.2 Translation Process............................................................................................ 199 4.6.3 Pre-Tests for Questionnaire Validation................................................................ 199 4.6.4 Working Material.................................................................................................... 200 4.6.5 The Questionnaire Distribution and Collection Process......................................200 4.6.6 General Procedures Adopted................................................................................ 201 4.6.7 The Study Sample..................................................................................................... 202 4.6.8 Comment Sheet Analysis.......................................................................................... 204 4.6.9 Data Entry and Cleaning Procedures................................................................. 206 4.6.10 Demographic Distribution of Respondents........................................................... 206 5 Hypotheses Test and Analysis: Trust Thrives Where It is Least Needed................................... 213 5.1 Validity Checking of the Variable Relationsbips................................................................ 213 5.2 Hypotheses' Analytical Framework.....................................................................................216 5.2.1 Analysis of Main Hypothesis...................................................................................218 5.2.2 Analyses of Secondary Hypotheses.........................................................................220 5.3 Main Hypothesis Test...................................................................................................... 221 5.3.1 Levels of Trust - Mean Comparison....................................................................221 5.3.2 Confirming the Effects of Institutional Uncertainties on Trust Levels........... 224 5.3.3 Supportive Individual Characteristics Analyses................................................ 229 5.4 Secondary Hypotheses Test............................................................................................ 234 5.4.1 Test of the Relationship between Trust and Employee Commitment.............. 234 5.4.2 Levels of Employee Commitment........................................................................ 236 5.4.3 Employee Turnover Rates.................................................................................... 240 5.5 Main Theoretical Implications......................................................................................... 243 5.5.1 The Major Influence of Industry-Specific Institutional Frameworks.............. 243 5.5.2 New Economy and Old Economy: Singular Organizational Systems..............244 5.5.3 New Economy: Moving towards Transaction! Contracts..................................247 5.5.4 Validation of Game Theory Application.............................................................249 5.5.5 The Paradox...........................................................................................................249 5.5.6 Trust Properties and Dimensions........................................................................250 5.5. 7 Trust and Performance....................................................................................... 250 6 Conclusions and Outlook........................................................................................................... 253 6.1 Contributions to Management Studies............................................................................ 256 6.2 Managerial Usage.............................................................................................................. 258 List of References......................................................................................................................... 261 Appendix........................................................................................................................................ 287

There are no comments for this item.

Log in to your account to post a comment.
Koha 18.11 - INSEAD Catalogue
Home | Contact Us | What's Koha?