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Applied human relations: an organizational approach

Author: Halloran, Jack ; Benton, DouglasPublisher: Prentice Hall, 1987.Edition: 3rd ed.Language: EnglishDescription: 528 p. : Graphs/Photos ; 24 cm.ISBN: 013040742901Type of document: BookBibliography/Index: Includes bibliographical references and index
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book Europe Campus
Main Collection
Print HD6950.5 .H355 1987
(Browse shelf)
001260854
Available 001260854
Total holds: 0

Includes bibliographical references and index

Digitized

Applied Human Relations An Organizational Approach Contents Preface to the Third Edition xiii PART ONE INTRODUCTION People Are Human 1 Fundamentals of Human Relations 1 Definitions and Purposes 3 The Interdisciplinary Aspect of Human Relations 5 A Brief History of the Human Relations Movement 6 Recurrent Themes in Human Relations 12 Human Relations Problems 16 Business and Human Relations in Perspective 17 Management Skills 21 PART TWO INDIVIDUAL CHALLENGES Getting to Know Ourselves and Our Opportunities 2 Personal and Career Development 27 Plans for Personal Development 29 Stress and Tension 29 The Cost of Stress 32 Time Management 36 Meetings--Time Wasters or Communication Tools 41 Career Development 43 Success 49 3 Human Motivation 57 What Is Motivation All About? 59 Barriers to Achievement 63 Schools of Psychology 66 Maslow's Basic Needs 68 Herzberg's Hygiene Theory 74 Incentives 77 Intrinsic and Extrinsic Motivators 78 Job Design 79 4 Job Performance and Morale 89 Job Performance, the Key to Morale and Productivity 91 Job Satisfaction 97 What Is Morale? 103 Job Performance, Morale, and Changing Social Values 104 Job Performance, Morale, and Productivity 107 Maintaining and Diagnosing Morale 109 Physical Environment and Morale 112 5 Personal Problems: Alcohol, Drugs, and Sex 123 Types of Personal Problems 125 How to Identify Someone with a Problem 126 Who Can Help? 127 How to Counsel 129 Alcoholism 133 Drug Abusers 137 Sex and the Workplace 142 Sexual Harassment 143 Company Programs 145 Posttreatment Procedures 146 PART THREE GROUP CHALLENGES Getting to Know and Interacting with Others 6 Status, Group, and Role Behavior 153 The Social Basis of Status 155 The Fixed or Impermeable Social Class 158 The Striver and the Permeable Society 159 Group Behavior and Upward Mobility 161 Disadvantages of a Permeable Class Society 164 Job Status 165 Status Symbols 167 How Status Affects Communication 173 Role Prescriptions and Role Behaviors 175 Success and Failure 177 7 Interpersonal Communication 183 The Meaning of Communication 185 The Communication Process 187 Speaking 188 Listening 190 Feedback 194 Levels of Verbal Communication 196 Nonverbal Communications 198 Written Word 202 Visual Symbols 203 Communication 8 Structure 211 within the Organizational Communicating in Organizations 213 The Need for Organizational Structure 213 Tall and Flat Organizational Structures 214 Staff and Line Organizations 216 Communication Channels 220 Formal Channels 220 Horizontal Channels 222 Vertical Channels 223 Downward Communications 224 Upward Communications 227 Informal Channels 229 Small-Group Communications 232 PART FOUR ORGANIZATIONAL CHALLENGES We Lead, Develop, and Decide 9 Leadership 241 What Is Leadership? 243 Power Relationships 246 Leadership Traits 247 Behavior Styles 251 Autocratic Versus Participative Leadership 253 Theory Z 256 Contingency Model 260 The Path-Goal Approach 263 Delegation 263 Leadership Communication 264 " Leaderless" Groups 265 10 Human Behavior and Training 273 Training Relationships 275 Training New Employees 279 Developing Managers 282 Instructional Methods 283 Simulation Methods 286 Experiential Methods 290 11 Appraisals, Promotions, and Dismissals 307 Appraising an Individual 309 Purposes of an Appraisal 310 The Appraisal Interview 311 Techniques of Appraisals 314 Frequent Errors Made in Rating Employees 321 Promotions 322 Demotions and Dismissals 325 Salaries and Wages as Rewards 328 Incentive Plans 330 Employee Benefits 331 12 Innovation and Creativity 341 What Is Innovation? 343 What Is Creativity? 344 The Four P's of Creativity 346 The Person 346 The Process 350 Pressure of Society 354 The Product 356 Business and the Creative Employee 357 13 Making Decisions 369 What Is Decision Making? 371 Long- and Short-Range Decisions 379 Traits That Influence Decisions 380 Who Makes the Decisions? 383 Humanistic and Environmental Approaches Compared 390 Making Decisions During Conflict 393 PART FIVE ORGANIZATIONAL DYNAMICS AND CULTURE We Change and Get to Know Our Organizations, Societies, and Cultures 14 Managing Change and the Resistance to It 401 Decisions Invoke Change 403 Patterns of Resistance to Change 403 Changing the Individual 404 Psychological Resistance 406 Economic Resistance 408 Social Resistance 409 Overcoming Resistance 413 Keys to Successful Change 418 Organization Development 419 Murphy's Laws 421 15 Job and Pay Discrimination 427 Background to Prejudice and Discrimination 429 Religious Discrimination 433 Racial Discrimination 433 The Older Worker 437 The Employment of Women 441 Employment of the Handicapped 446 Psychological Roots of Prejudice 447 Economic Roots of Prejudice 448 Fighting Discrimination 448 16 Employees and Unions 459 Who Are Union Members? 461 A Clash of Goals 462 Management's Attitudes Toward Unions 463 Union Development 464 Dual Loyalty 466 An Election Can Vote a Union In or Out 468 Union Interaction with Management 468 The Two Personalities in the Middle 469 A Gripe Can Become a Grievance 472 How to Prevent Grievances 472 The Grievance Procedure 473 Collective Bargaining 474 Tactics of the Union and Management 476 Today's Unions 478 Spirit of Cooperation 481 17 Intercultural Relations 489 A Look at the Shrinking World 491 Our Cultural Attitudes Toward Foreigners 492 The Ugly American or the Protective Father Image? 494 A Look at Two Cultures 501 Hidden Languages 504 Index 519

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