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The EQ interview: finding employees with high emotional intelligence

Author: Lynn, Adele B. Publisher: AMACOM, 2008. ; Society for Human Resource Management, 2008.Language: EnglishDescription: 184 p. : Ill. ; 23 cm.ISBN: 9780814409411Type of document: BookBibliography/Index: Includes index
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book Europe Campus
Main Collection
Print HD6958 .H5 L96 2008
(Browse shelf)
001243116
Available 001243116
Total holds: 0

Includes index

Digitized

The EQ Interview Finding Employees with High Emotional Intelligence Contents 1 Introduction 2 The Five Areas of Emotional Intelligence and the EQ Job Competencies 3 Self-Awareness Competency 1: Impact on Others Competency 2: Emotional and Inner Awareness Competency 3: Accurate Assessment of Skills and Abilities 4 Self-Control or Self-Management Competency 1: Emotional Expression Competency 2: Courage or Assertiveness Competency 3: Resilience Competency 4: Planning the Tone of Conversations 5 Empathy Competency 1: Respectful Listening Competency 2: Feeling the Impact on Others Competency 3: Service Orientation 6 Social Expertness Competency 1: Building Relationships Competency 2: Collaboration Competency 3: Conflict Resolution Competency 4: Organizational Savvy 26 33 35 39 42 47 53 54 56 58 65 68 71 74 78 1 7 15 16 20 7 Personal Influence: Influencing Self Competency 1: Self-Confidence Competency 2: Initiative and Accountability Competency 3: Goal Orientation Competency 4: Optimism Competency 5: Flexibility and Adaptability 8 Personal Influence: Influencing Others Competency 1: Leading Others Competency 2: Creating a Positive Work Climate Competency 3: Getting Results Through Others 9 Mastery of Purpose and Vision Competency 1: Understanding One's Purpose and Values Competency 2: Taking Actions Toward One's Purpose Competency 3: Authenticity 10 The EQ Fraud and Other Warning Signs All One-Sided: Too Good to Be True Other Behavior Trends A Word About Instinct 85 86 91 94 98 101 111 112 116 121 129 130 133 135 141 142 146 151 11 A Final Word Appendix 1. Emotional Intelligence Table of Competencies Appendix 2. Questions by Area and Competencies Index About the Author 153 157 161 181 185

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