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Failure to communicate: how conversations go wrong and what you can do to right them

Author: Weeks, Holly Publisher: Harvard Business Press, 2008.Language: EnglishDescription: 236 p. : Ill. ; 24 cm.ISBN: 9781578518999Type of document: BookBibliography/Index: Includes bibliographical references and index
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book (short loan) Asia Campus
Textbook Collection
Print BF637 .N4 W55 2008
(Browse shelf)
Available 900232104
Book Europe Campus
Main Collection
Print BF637 .N4 W55 2008
(Browse shelf)
Available 001243024
Total holds: 0

Includes bibliographical references and index


Failure to Communicate How Conversations Go Wrong and What You Can Do to Right Them Contents CHAPTER 1 Introduction 1 When Conversations Go Wrong CHAPTER 2 Anatomy of Hard Talks 15 CHAPTER 3 What's Wrong with What We Do 27 CHAPTER 4 Rethinking What We Do 39 Finding Balance CHAPTER 5 Acting Unilaterally 61 CHAPTER 6 Conversational Warfare and the Combat Mentality 75 CHAPTER 7 Out of Combat 89 Changing the Game CHAPTER 8 Caught Up in Emotions 113 CHAPTER 9 Out of Emotion's Grip 127 Increasing Skill CHAPTER 10 Working Blind in the "Breakdown Gap" 155 CHAPTER 11 Out of the Breakdown Gap 169 Strategy and Tactics CHAPTER 12 Conclusion 209 Getting Back on Track NOTES 227 INDEX 229 ACKNOWLEDGMENTS 237 ABOUT THE AUTHOR 239

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