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EFQM excellence model: large companies, operational and business units version

Corporate author: European Foundation for Quality Management Publisher: European Foundation for Quality Management, 2002.Edition: Updated ed.Language: EnglishDescription: 35 p. : Graphs ; 30 cm.ISBN: 9052362424Type of document: BookBibliography/Index: Includes glossary
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book Europe Campus
Main Collection
Print HD62.15 .E47 2002
(Browse shelf)
001242850
Available 001242850
Book Europe Campus
Main Collection
Print HD62.15 .E47 2002
(Browse shelf)
001242843
Available 001242843
Total holds: 0

Includes glossary

Digitized

EFQM Exellence Model Large Company, Operational and Business Unit Version Contents 1. The need for a Model 2. Benefits from adopting the Model 3. The Fundamental Concepts and The EFQM Excellence Model 4. The Excellence Model 4.1. Overview 4.2. Model Contents and Structure 4.3. Model Criteria 4.4. Red Threads Through the Model 4 7 12 5. RADAR 5.1. RADAR Logic 5.2. The RADAR Scoring Matrix© 27 6. Glossary of Terms 7. Further Help 8. Acknowledgements 32 34 35

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