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Management quality and competitiveness: lessons from the industrial excellence award

Author: Loch, Christoph H. ; Huchzermeier, Arnd ; Chick, Stephen E.INSEAD Area: Technology and Operations ManagementPublisher: Springer, 2008.Language: EnglishDescription: 156 p. : Graphs/Ill./Maps/Photos ; 24 cm.ISBN: 9783540791836Type of document: INSEAD BookOnline Access: Click here | Click hereNote: Doriot: for 2012-2013 coursesBibliography/Index: Includes bibliographical references and indexAbstract: Abstract not available
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INSEAD Book Asia Campus
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INSEAD Book Asia Campus
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Doriot: for 2012-2013 courses

Includes bibliographical references and index

Abstract not available

Digitized

Management Quality and Competitiveness Lessons from the Industrial Excellence Award Contents Part I: The Challenge 1 Management Quality and Strategic Positioning 1.1 The Challenge 1.2 Management Quality 1.3 Evidence for the Value of Management Quality 1.4 Strategy and Competitive Positioning 1.5 What Management Can Do 1.6 The Organization of this Book 3 3 7 12 15 18 20 Part II: Management Quality, Innovation, and Services 2 Rational: Innovation and Game-Changing Products 2.1 The Rational Way 2.1.1 Anyone Can Cook 2.1.2 Success to Date 2.2 The Strategy 2.2.1 Knowing the Core Competence 2.2.2 Reaching the Customer 2.2.3 Building the Product 2.3 Leadership 2.4 Partners and Services 2.5 The Way Ahead 3 Imaje: From Products to Services Through Innovation 3.1 Transformation Through Customer Oriented Services 3.1.1 The Marking Business 3.1.2 A Strategic Reorientation 3.2 Portrait of Imaje 3.3 The Company's Development Since 2002 3.4 2007 and Beyond 4 BuS: We Do What No One Else Does 4.1 Introduction 4.2 The Business of BuS 4.2.1 The Target Market 4.2.2 Successes 4.3 Business Strategy 4.4 Production Challenges 25 25 25 28 28 28 29 30 32 35 35 37 37 37 38 41 43 46 49 49 50 50 52 53 54 Part III: Networked Strategy 5 VARTA Microbattery: Producing at the Right Place 5.1 Introduction 5.2 Background 5.3 New Thinking 5.4 Charisma, Culture Change and Team Building 5.5 Innovations in Every Field and Every Day 5.6 Innovation Supported by Off-Shoring and In-Shoring 5.7 And the Future? 6 Hewlett Packard Herrenberg: Partnership Solutions 6.1 Introduction 6.2 The Velocity Factory Concept 6.3 The Way Ahead: The Solution Factory Concept 6.4 HP Partner Park: A Business Network Concept 6.4.1 Why Further Change? 6.4.2 The Partner Park Idea 6.4.3 Partner Park Results and Benefits 6.5 Management Implications 7 Fujitsu Siemens Computers: Outsourcing and Supply Chain Mastery 7.1 Introduction 7.2 How Do They Do It? By Never Standing Still 7.2.1 Strategy 7.2.2 Customer Orientation 7.2.3 Outsourcing and Partnerships 7.2.4 Iron-Fisted Cost and Process Discipline 7.2.5 Employee Mobilization 7.3 Still Getting Better? 7.3.1 New Segments and Markets 7.3.2 Keep Running to Succeed 8 RDME: Re-Importing Jobs from Brazil 8.1 History of a Turnaround 8.1.1 The Product and the Process 8.1.2 Early Changes 8.2 Development after 2002: Growing and Creating Jobs 8.2.1 Operational Improvements 8.2.2 Personnel Policies 8.2.3 External and Customer Relationships 8.2.4 Expansion of Activities 8.3 Lessons 61 61 62 63 65 66 68 71 73 73 75 76 79 79 80 82 82 85 85 87 88 88 90 91 93 94 95 95 97 97 98 98 102 102 103 104 105 107 Part IV: What Does this Mean? Implications of the Industrial Excellence Examples 9 Offshoring and Jobs: Zyme, Dyson, and Some General Lessons 9.1 Zyme Solutions 9.1.1 The Customer Problem 9.1.2 The Front End 9.1.3 The Back End: The Outsourced Bangalore Center 9.1.4 Zyme's Own Bangalore Center 9.1.5 Impact on the Customer Organizations 9.1.6 Next Steps for Zyme 9.2 James Dyson and the Philosopher's Stone 9.3 The "Does Off-Shoring Destroy Jobs?" Debate 9.3.1 The Evidence 9.3.2 Implications for Companies and Policy Makers 10 Accountability for Competitiveness, Collaboration for Jobs 10.1 The Responsibility of Management 10.1.1 Responsibility for Competitiveness and the Market for Management 10.1.2 Firms' Contribution to Society: Spillovers 10.2 The Contribution of Governments and Unions 10.2.1 The Government's Responsibility for Product and Labor Markets 10.2.2 The Government's Responsibility for the Creation of New Firms 10.2.3 The Government's Responsibility for the Education System 10.2.4 The Responsibility of Unions 10.3 The Misguided Dialogue and the Public Debate 10.4 Improving the Public Debate References About the Authors Index 111 111 111 113 115 116 117 119 119 121 121 126 129 129 129 132 134 134 136 138 139 141 144 147 149 151

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