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Balanced scorecard: step-by-step for government and nonprofit agencies

Author: Niven, Paul R. Publisher: Wiley, 2008.Edition: 2nd ed.Language: EnglishDescription: 365 p. ; 23 cm.ISBN: 9780470180020Type of document: BookBibliography/Index: Includes index
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book Asia Campus
Main Collection
Print HD6954.5 .N54 2008
(Browse shelf)
Available 900186445
Total holds: 0

Includes index


Contents Balanced Scorecard Balanced Scorecard Preface Acknowledgments Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Introduction to the Balanced Scorecard Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors Before You Begin Training and Communication Planning for Balanced Scorecard Success Mission, Values, and Vision Strategy: The Core of Every Balanced Scorecard Strategy Maps Performance Measures, Targets, and Initiatives Creating Alignment by Cascading the Balanced Scorecard Chapter 10 Linking Resource Allocation to the Balanced Scorecard Chapter I 1 Reporting Results Chapter 12 The City of Charlotte: A Balanced Scorecard Success Story Chapter 13 Sustaining Balanced Scorecard Success Appendix Index The Importance of Terminology and a Balanced Scorecard Glossary

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