INSEAD Library

Includes bibliographical references and index and glossary

Digitized

Sustainable Consumer Services Business Solutions for Household Markets Contents Preface............................................................................................................ v The authors.................................................................................................. viii List of figures................................................................................................ xi List of tables................................................................................................. xii List of acronyms and abbreviations............................................................ xiv 1 Win-win-win? Ecologically, socially and economically sound services... 1 Products, services or something in between?............................................. 3 Sustainable services are more than eco-efficient....................................... 5 What is a sustainable homeservice?........................................................... 9 Cities, towns and service areas................................................................. 12 Blueprint of the book................................................................................ 13 2 Innovative homeservice examples and their sustainability effects........... 18 The sustainability evaluation tool............................................................. 21 Innovative service examples.....................................................................27 Sustainability effects of homeservices..................................................... 39 3 What conditions the demand for sustainable household services?........... 54 How does the housing situation influence homeservice provision?.........55 Socio-cultural features.............................................................................. 66 Willingness to use and pay for sustainable services.................................. 72 Summary of the conditions for sustainable household service use........... 83 4 Who provides homeservices?..................................................................... 85 Housing organizations and related actors as homeservice providers........ 87 What kind of business are homeservices for housing organizations? ...... 92 Commercial, public and non-profit organizations as homeservice providers.................................................................................................... 98 Alone or in cooperation? Arrangements for homeservice provision...... 102 Summary of homeservice providers and their offerings......................... 107 5 Drivers and hindrances for sustainable homeservices............................. 111 Legislation and regulation...................................................................... 113 Market factors.......................................................................................... 118 Practices and norms of the housing industry........................................... 123 Physical infrastructure............................................................................. 126 Promoting sustainable household services.............................................. 126 6 Business models and service development............................................... 131 Business models of sustainable services................................................. 132 Commonalities of successful homeservice business models................... 139 Service Engineering: Improving the sustainability profile of services.. 142 7 Rediscovering immaterial pleasure.......................................................... 166 Business for multiple providers............................................................... 167 Making service use easier........................................................................ 170 Happiness solutions................................................................................. 172 References................................................................................................... 174 Index............................................................................................................ 187