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Emotions in the workplace: research, theory and practice

Author: Härtel, Charmine E. J. ; Zerbe, Wilfred J. ; Ashkanasy, Neal M.Publisher: Quorum Books, 2000.Language: EnglishDescription: 313 p. ; 24 cm.ISBN: 1567203647Type of document: BookBibliography/Index: Includes bibliographical references and index
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book Europe Campus
Main Collection
Print HD6950.5 .E6 2000
(Browse shelf)
001235674
Available 001235674
Total holds: 0

Includes bibliographical references and index

Digitized

Emotions in the Workplace Research, Theory, and Practice Contents Acknowledgments Foreword Blake Ashforth PART I: INTRODUCTION Chapter 1 Emotions in the Workplace: Research, Theory, and Practice Neal M. Ashkanasy, Charmine E. J. Härtel, and Wilfred J. Zerbe Chapter 2 Organizational Behavior As Emotion Management Willem Mastenbroek Chapter 3 Affective Events-Emotions Matrix: A Classification of Work Events and Associated Emotions John Basch and Cynthia D. Fisher Chapter 4 Doing Justice to Workplace Emotion Russell Cropanzano, Howard M. Weiss, Kathleen J. Suckow, and Alicia A. Grandey Chapter 5 Commentary: The Nature of Emotions in Organizations Wilfred J. Zerbe, Charmine E. J. Härtel and Neal M. Ashkanasy PART II: EMOTIONS AS STRUCTURING FORCES IN ORGANIZATIONS Chapter 6 Powerful Emotions: The Vicious Cycle of Social Status Positions and Emotions Larissa Z. Tiedens Chapter 7 Gendering Emotions, Gendering Teams: Construction of Emotions in Self-managing Teamwork Marjukka 011ilainen Chapter 8 Commentary: Emotions as an Organizing Principle Charmine E. J. Härtel and Wilfred J. Zerbe ix xi I 3 19 36 49 63 69 71 82 97 PART III: THE ROLE OF EMOTIONS IN HELPING TO UNDERSTAND ORGANIZATIONAL DYNAMICS Chapter 9 Owning Up or Opting Out: The Role of Emotions and Identities in Issue Ownership Michael G. Pratt and Jane E. Dutton 101 103 Chapter 10 Affective, Behavioral, and Cognitive Acceptance of Feedback: Individual Difference Moderators 130 Lonna J. Anderson and Robert G. Jones Chapter 11 Affective Reactions to Physical Appearance 141 Anat Rafaeli and Avraham N. Kluger Chapter 12 Commentary: Emotions as Mediators and Moderators 156 Wilfred J. Zerbe and Charmine E. J. Hdrtel PART IV: OUTCOMES OF EMOTIONS IN THE WORKPLACE Chapter 13 The Organizational Culture of a Street Kid Agency: Understanding Employee Reactions to Pressures to Feel Jeffrey Karabanow Chapter 14 Catching Fire Without Burning Out: Is There an Ideal Way to Perform Emotion Labor? Susan M. Kruml and Deanna Geddes Chapter 15 Emotional Dissonance and Employee Well-being Wilfred J. Zerbe Chapter 16 Commentary: Reconciling Research Findings Charmine E. J. Hanel and Wilfred J. Zerbe PART V: EMERGING RESEARCH AGENDAS Chapter 17 Transformational Leadership as Management of Emotion: A Conceptual Review Neal M. Ashkanasy and Barry Tse Chapter 18 The Importance of Job Characteristics to Emotional Displays Ronald H. Humphrey Chapter 19 Shame and Work Christian F Poulson II Chapter 20 Commentary: Emerging Research Agendas Neal M. Ashkanasy, Charmine E. J. Hanel, and Wilfred J. Zerbe References Index About the Editors and Contributors 163 165 177 189 215 219 221 236 250 272 275 305 310

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