INSEAD Library

Includes index

Digitized

Contents The Six Sigma Leader The Six Sigma Leader Foreword by W. James McNerney, Jr. Acknowledgments Introduction: A New Standard for 2 lst-Century Leaders vii xi Six Sigma: From Counting to Improving to Leading Leaders and Six Sigma: What Now and What's Next? Encouraging Words: The " 1 0-Second Rule" Roadmap for the Book Chapter I :What I s Six Sigma Leadership? Defining Six Sigma Leadership Leadership Tug-of-War Striking a Balance: Smart Leadership And versus Or Competence and Consciousness A Vision for Better Leadership Chapter 2: Change and Constancy Portfolio Management Busy People How Much Change? Bigger--or Smaller-Is Not Better Planning Your Portfolio Executing Change The Beauty of Constancy Chapter 3: Certainty and Doubt The Infallible Leader Leading with Facts and Data Challenging Assuniptions Ask Doctor Science! Planning for Fire Chapter 4: Speed and Deliberateness The Illusion of Speed Speed as a Discipline Defining and Interpreting Speed Failing to Success Everyday Speed (Lean Leadership) Chapter 5: Teamwork and Independence What 1s Leadership Success? A Vision of Leadership Teamwork Building Leadership Teamwork Points of Initiation Looking Up and Out Bring Me Solutions! Chapter 6: Now, Tomorrow, and Next Year Balancing Your Time Horizon The Usual Suspects Short-Term Efforts Selecting the Right Change Strategy Mid-Term Projects Compressing or Extending the Time Window Long-Term Vision and Initiatives Chapter 7: Customer First. ..and Last The Lost Customer The Law of the Ignorant Customer The Customer's Customer's Customer Asking, Interpreting, Testing Finding the LWddle Ground Pay (No) Attention to the Customer Chapter 8: Selling People, Telling People 207 What Do Followers Want? Pulling and Pushing the Oars Shared Responsibility Results = Quality x Acceptance Consensus and Enforcement Chapter 9: Bringing Six Sigma Leadership to Life 2 08 211 2 12 2 13 224 233 Positive and Limiting Forces for Six Sigma Leadership Whose Medicine Is This? Adopting Six Sigma Leadership Yourself Building Six Sigma Leadership in Your Organization Striving for a New Standard Afterword: Life under Six Sigma Leadership 234 236 238 242 246 249 Setting the Scene All Systems Go? Unraveling in the Door-Lock Division Testing Some Assumptions Sam Takes Some First Steps Smart Leadership Pays Off at Global Lock Index 249 250 253 257 2 59 2 64 267