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Becoming a real-time enterprise: harnessing the power of RTE to maximize competitive advantage

Author: Tabrizi, Behnam Publisher: McGraw-Hill, 2006.Language: EnglishDescription: 218 p. : Ill. ; 23 cm.ISBN: 007147479XType of document: BookBibliography/Index: Includes index
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book Asia Campus
Main Collection
Print HD30.2 .T33 2007
(Browse shelf)
Available 900184069
Total holds: 0

Includes index


CONTENTS Becoming A Real Time Enterprise Becoming A Real Time Enterprise Acknowledgments Introduction Chapter 1: The Real-Time Enterprise Why Are So Few Companies Real-Time? Not Aligning Real-Time Deployments with Business Goals Cost and Complexity Examples of Real-Time Failures Strategy Failures Planning Failures Implementation and Tactical Failures xiii XU sa y -r Notes Chapter 2: Real-Time Enterprise Strategy and Planning Model Real-Time Enterprise Strategy Model Create Competitive Advantage Reduce Uncertainty Reduce Complexity Prioritize Modular Initiatives Uncertainty and Complexity within a Module Strategy Examples fvom Indust y Real-Time Enterprise Planning Model Achieve Desired ROI Address Critical Information Discontinuities Address Critical Latencies Summary Notes Chapter 3: Real-Time Enterprise Implementation Model Enterprise Information Architecture Integration Development Strategies Compression Approach Experiential Approach Combination Approach Implementation Framework lmplementation Steps Implmen tation Components Summary Notes 45 47 48 50 50 51 51 51 52 67 77 78 Chapter 4: The Road to Real-Time Enterprise Using RFID Applying the Strategy Framework Create Competitive Advantage Reduce Uncertainty Reduce Complexity Modular Prioritization Learning by Doing: Strategy Framework Seven-Eleven Japan (SEJ) United Colors of Benetton United Parcel Service Applying the Planning Framework Achieve Return on lnvestment Address Discontinuities Address Latencies Learning by Doing: Planning Framework Seven-Eleven Japan (SEI) United Colors of Benetton Applying the Implementation Framework Capture Data Monitor Data Analyze Data interpret and Act Feedback Learning b y Doing: Implementation Framework Seven-Eleven Japan (SEJ) Summary Notes 79 81 82 83 84 86 86 87 89 91 92 93 97 99 101 101 103 106 107 109 110 112 112 113 113 118 119 121 122 122 Chapter 5: Real-Time in Hospitals Real-Time Opportunities in Hospitals Patient Records Management Pa tient Prescriptions Bed-Allocation Management Major Equipment Management Management of Small Instruments and Supplies Prioritizing the Options: Strategy Framework Patient Records Management Patient Prescriptions Bed-Allocation Management Major Equipment Management Management of Small Instruments and Supplies Prioritizing the Options: Follow the Money Pa tient Records Management Pa tient Prescriptions Bed-AIloca tion Management Major Equipment Management Management of Small Instruments and Supplies Applying the Planning Framework Applying the Implementation Framework Summary Notes Chapter 6: Cisco: The Real-Time Enterprise Role Model Company Background Systems' Growing Pains New Funding Model-IT as a Profit Center Emphasis on Technology Standards e-Business Initiatives Cisco Connection Online (CCO) Cisco Manufacturing Connection Online (MCO) Cisco Employee Connection (CEC) Productivity Gains from an RTE Model On the Horizon e-Learning e-Collaboration e-Sales Challenges Moving Forward Notes Chapter 7: ATandT: Real-Time Transformation Telecommunications Industry Overview Company Background ATbT Business Services ATbT Customer Services 157 157 158 159 160 , Challenges Facing ATandT Internal Challenges Competitive Challenges Customer-Base Challenges Business Goals Improve the Overall Customer Experience Improve Internal Process Eficiency Offer New Features and Functionality Vision for Change Concept of One Concept of Zero Concept of None Transforming ATandT: The Concept of One Improving Customer Experience Internal Improvements Challenges to Implementation Measures of Success The Road Ahead Future Outlook Future Challenges Notes Chapter 8: Real-Time Operations in Stock Exchanges and Data Service Providers 183 New York Stock Exchange Connection with Brokerage Firms Automation of Order Processing Wireless Communication Data Slicing and Dicing Real-Time Data Service System Capacity Benefits to Stock Exchange Participants Drawbacks to the Participants Nasdaq Elimination of Physical Trading Floors Flexible Trading Activities Abundant Real-Time Data Service Benefits of the Exchange Independent Data Providers Bloomberg Yahoo! Finance Future Trends Post-September 11 Emergency Action 184 184 184 185 186 186 187 188 190 190 190 191 192 192 194 194 194 195 196 Summary Notes Appendix: IT Software Components in an Organization Enterprise Resource Planning (ERP) Leading Providers Supply Chain Management (SCM) Production Supply Invento y Location Transportation Information Components Leading Providers Customer Relations Management (CRM) Leading Providers Employee Relations Management (ERM) Leading Providers Product Lifecycle Management (PLM) Benefits of PLM Leading Providers The Future Integration of Modules The Internet XML: New Standard for Data Transmission Mobility Notes Index

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