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Beyond the balanced scorecard: improving business intelligence with analytics

Author: Brown, Mark Graham Publisher: Productivity Press, 2007.Language: EnglishDescription: 233 p. : Graphs ; 24 cm.ISBN: 9781563273469Type of document: BookBibliography/Index: Includes index
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book Europe Campus
Main Collection
Print HD6954.5 .B76 2007
(Browse shelf)
001233372
Available 001233372
Total holds: 0

Includes index

Digitized

Beyond the Balanced Scorecard Improving Business Intelligence with Analytics Contents Foreword Acknowledgements Introduction ix xi xiii 1 21 37 61 83 101 Chapter 1 Beyond First-Generation Balanced Scorecards Chapter 2 Analytics: A New Way of Tracking Organizational Performance Chapter 3 The Analytics-Based Scorecard: Adding More Business Intelligence toYour Metrics Chapter 4 Customer Relationship Analytics: Meaningful Metrics That Predict Loyalty Chapter 5 External Analytics: Quantifying Factors That Can Make or BreakYour Business Chapter 6 People Analytics: MeasuringYour Most Important Asset Chapter 7 Operational Analytics: Key Internal Metrics of Quality, Productivity, Timeliness, and Innovation 139 Chapter 8 Strategic and Financial Analytics: Measuring What Really Matters 171 185 203 205 219 221 233 Chapter 9 Beyond the Balanced Scorecard: From Performance Measurement to Performance Management Final Thoughts Appendix References Index About the Author

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