Beyond the balanced scorecard: improving business intelligence with analytics
Author: Brown, Mark Graham Publisher: Productivity Press, 2007.Language: EnglishDescription: 233 p. : Graphs ; 24 cm.ISBN: 9781563273469Type of document: BookBibliography/Index: Includes index
| Item type | Current location | Collection | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
|
Europe Campus Main Collection |
HD6954.5 .B76 2007
(Browse shelf) 32419001233372 |
Available | 32419001233372 |
Includes index
Digitized
Beyond the Balanced Scorecard Improving Business Intelligence with Analytics Contents Foreword Acknowledgements Introduction ix xi xiii 1 21 37 61 83 101 Chapter 1 Beyond First-Generation Balanced Scorecards Chapter 2 Analytics: A New Way of Tracking Organizational Performance Chapter 3 The Analytics-Based Scorecard: Adding More Business Intelligence toYour Metrics Chapter 4 Customer Relationship Analytics: Meaningful Metrics That Predict Loyalty Chapter 5 External Analytics: Quantifying Factors That Can Make or BreakYour Business Chapter 6 People Analytics: MeasuringYour Most Important Asset Chapter 7 Operational Analytics: Key Internal Metrics of Quality, Productivity, Timeliness, and Innovation 139 Chapter 8 Strategic and Financial Analytics: Measuring What Really Matters 171 185 203 205 219 221 233 Chapter 9 Beyond the Balanced Scorecard: From Performance Measurement to Performance Management Final Thoughts Appendix References Index About the Author
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