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Behavioral operations management

Author: Loch, Christoph H. ; Wu, YaozhongINSEAD Area: Technology and Operations Management Series: Foundations and trends in technology, information and operations management Publisher: Now Publishers, 2007.Language: EnglishDescription: 115 p. : Graphs/Ill. ; 24 cm.ISBN: 9781601980946 ; 9781601980953 (eBook)Type of document: INSEAD Book Online Access: Click here Note: Originally published in: Foundations and trends in technology, information and operations management, volume 1 issue 3, 2005, ISSN 1571-9545, pp. 121-232Bibliography/Index: Includes bibliographical referencesAbstract: Behavioral Operations Management investigates new developments around behavioral components - "people issues" - in operations management (OM). While these people issues are not new, OM had not dealt with them in a serious or consistent manner until the last ten years or so. What is new is the emergence of a set of methods and structured areas of investigation that allow researchers to study these issues within the OM paradigm. The authors provide a definition of Behavioral OM and survey a number of relevant behavioral issues and their applications to the existing OM research. Finally, the authors propose that culture studies in OM may represent a promising direction for future behavioral OM research.
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INSEAD Book Asia Campus
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Originally published in: Foundations and trends in technology, information and operations management, volume 1 issue 3, 2005, ISSN 1571-9545, pp. 121-232

Includes bibliographical references

Behavioral Operations Management investigates new developments around behavioral components - "people issues" - in operations management (OM). While these people issues are not new, OM had not dealt with them in a serious or consistent manner until the last ten years or so. What is new is the emergence of a set of methods and structured areas of investigation that allow researchers to study these issues within the OM paradigm. The authors provide a definition of Behavioral OM and survey a number of relevant behavioral issues and their applications to the existing OM research. Finally, the authors propose that culture studies in OM may represent a promising direction for future behavioral OM research.

Digitized

Behavioral Operations Management Contents 1 Introduction 1.1 A Short History of the Discipline of OM 1.2 Behavioral Economics and Behavioral Operations 1.3 Behavioral Operations: An Attempt of a Definition 1.4 On the Complementary Roles of Modeling and Experiments 1 3 6 11 13 2 Individual Decision-Making Biases 2.1 Reference Dependence and Prospect Theory 2.2 Immediacy, Salience, and Hyperbolic Discounting 2.3 Ambiguity and Complexity Effects 2.4 Regret Theory 2.5 Heuristics and Biases 2.6 Emotions and the "Affect Heuristic" 19 20 25 29 35 37 42 3 Social Preferences 3.1 Are our Decisions Influenced by Emotions? 3.2 Status 3.3 Reciprocity and Relationships 3.4 Group Identity 3.5 Motivation and Group Performance 3.6 Fair Process 47 47 51 56 65 71 78 4 Further Research Avenues: Behavioral OM Models of Culture 4.1 A Definition of Culture and Its Effect on Human Groups 4.2 Modeling Culture 4.3 Micro-Models of Culture for Behavioral OM References 87 89 91 97 103

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