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Emotional intelligence for project management: the people skills you need to achieve outstanding results

Author: Mersino, Anthony C. Publisher: AMACOM, 2007.Language: EnglishDescription: 264 p. : Graphs/Ill. ; 23 cm.ISBN: 9780814474167Type of document: BookBibliography/Index: Includes index
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book Asia Campus
Main Collection
Print HD69 .P75 M47 2007
(Browse shelf)
900181723
Available 900181723
Total holds: 0

Includes index

Digitized

-M Contents Emotional Intelligence for Project Managers Emotional Intelligence for Project Managers Acknowledgments vii PARTONE An Introduction to Emotional Intelligence My Growth in Emotional Intelligence 3 A Dangerous Situation 3 Emotional Mastery for Project Managers 5 Project Management Is Competitive 6 What Is Emotional Intelligence? 8 Measuring Your Emotional Intelligence 9 The Good News About Emotional Intelligence 1 1 Applying Emotional Intelligence to Project Management Emotional Intelligence Is Vital to Project Managers 16 1 12 A Brief Primer on Emotional Intelligence 19 The Popularity of Emotional Intelligence 19 Some Useful Definitions 20 How to Improve Your Understanding of Emotional Intelligence Concepts 28 Learning About Emotional Intelligence Is Only the First Step 29 iii PARTTWO Project Management Begins with Self-Management 31 Self-Awareness 33 Introduction to Self-Awareness 33 Emotional Self-Awareness 35 Accurate Self-Assessment 44 Self-confidence 45 Techniques to lmprove Your Self-Awareness 46 Self-Management 52 The Emotional Intelligence Model for Project Management 53 Self-control 55 Techniques to Improve Our Self-Management 75 Additional Techniques for Self-Control and Self-Management 77 PART THREE Building Project Stakeholder Relationships Social Awareness 83 An Introduction to Social Awareness 83 Empathy 86 Seeing Others Clearly 92 Organizational Awareness 97 Emotional Boundaries 102 Techniques for Improving Our Social Awareness 81 106 Relationship Management 1 11 An Introduction to Relationship Management 11 1 Stakeholder Relationships 116 Developing Others 130 Telling the Truth 136 Additional Principles of Relationship Building 143 Techniques for Managing Relationships on Projects 149 W PART FOUR Using EQ to Lead Project Teams 155 Project Team Leadership 157 Introduction to Project Team Leadership 157 Communications 159 Conflict Management 167 Inspirational Leadership 174 Additional Considerations for Team Leaders 176 Techniques lor Improving Project Team Leadership 185 Creating a Positive Team Environment 188 What Makes a Great Project Team 188 How PMs Set the Tone and Direction for the Project 191 The Team Within the Team 199 Techniques for Creating a Positive Team Environment 200 Leveraging Emotional Intelligence on Large and Complex Projects 205 Are You Ready to Lead Large and Complex Projects? 205 Characteristics of Large and Complex Projects 206 Concerns for Large-Scale Project Managers 207 Applying Different Leadership Styles 209 Applying Emotional Intelligence to Virtual Project Teams 2 18 Emotional Intelligence Techniques for Large and Complex Projects 222 Epilogue 225 Appendixes 227 A Emotional Tally Sheet 229 B Emotional Intelligence Assessment Checklist 232 C Stakeholder Management Tool 234 D Responsibility .Assignment Matrix (RAM) 237 E Emotional Intelligence Movies and Scenes 238 F Magazines and Journals on Emotional Intelligence 240 G Books on Emotional Intelligence 242 H Training Sources for Emotional Intelligence 243 I Emotional Intelligence Web Sites 245 J Emotional Intelligence Assessment Instruments 246 K Results of the 2005 Survey of Emotional Intelligence in PMs 249 Index 257

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