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Managing the aging workforce: challenges and solutions

Author: Leibold, Marius ; Voelpel, SvenPublisher: Publicis, 2006. ; Wiley, 2006.Language: EnglishDescription: 244 p. : Graphs/Ill. ; 23 cm.ISBN: 9783895782848Type of document: BookBibliography/Index: Includes bibliographical references and index and glossary
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book Asia Campus
Main Collection
Print HD6958 .R48 L45 2006
(Browse shelf)
900189118
Available 900189118
Total holds: 0

Includes bibliographical references and index and glossary

Digitized

Managing the Aging Workforce Challenges and Solutions Contents Introduction ............................................................................................ 16 PART I The Challenge Ahead 1 Critical Challenges of the Aging Workforce for Enterprise Sustainability and Survival ....................................... 22 How Big and Serious are the Challenges of an Aging Workforce? ............. 22 Why are the Challenges Critical Right Now? ............................................... 24 Competition for Talent and Skills in an Aging Society ................................ 24 The Pressure for Innovation: The Necessity to Reinvent Company Value (Products and Services) in the Knowledge-Networked Global Economy . 26 Escalating Costs...................................................................................... 26 New Work-Life-Meaning Relationships ..................................................... 27 Which Companies and Organizations are Responding to the Challenges? 27 Can the Challenges be Managed? How, What and Where are the Solutions for My Company? .................................................................. 30 Realization of the Interrelated Challenges of an Aging Workforce .......... 30 Insight into the Implications of an Aging Workforce for an Enterprise's BusinessModel . .................................................................................... 31 Strategic and Operational Capabilities to Devise and Implement Appropriate Solutions in Managing the Challenges of an Aging Workforce .. .. 32 2 How Demographic Trends will Impact Economies, Industries and Enterprises ....................................... 36 What is Happening to the World's Population and Workforce? ................... 36 Demographic Realities..... ....................................................................... 37 Attitudinal Shifts in Society ...................................................................... 40 The Nature and Impacts of an Aging Workforce ..................................... 41 How will Economies, Industries and Enterprises be Affected? ............... .... 48 I Wider Political and Societal Implications ................................................ 52 What Interventions are Possible? ................................................................ 54 What Should My Enterprise Be Doing? ....................................................... 60 PART II Managerial Objectives 3 Company Objectives to Increase the Value (V) of the Aging Workforce for an Enterprise .......................... 64 The Necessity of Clear, Integrated Objectives to Increase the Value of an Aging Workforce ................................................................ 64 Who is Responsible for Setting These Objectives? ..................................... 67 The Particular Types of Business Model Objectives that are Necessary . 69 The First Key BM Element: Objectives Concerning Particular Market Needs ................................................................................................... 70 The Second Key BM Element: Objectives Concerning Specific Product Propositions ............................................................................. 70 The Third Key BM Element: Objectives for Particular Value Chain Configurations ....................................................................................... 71 The Fourth Key BM Element: Objectives Concerning Particular Enterprise Policies and Capabilities ...................................................... 72 Objectives in Each of the Five Key Organizational Action Fields ................ 73 Objectives for Managerial Mindsets ........................................................... 73 Objectives for New Knowledge Management Processes . ......................... 74 Objectives for Age-Related Health Management Processes ...... ............ 75 Objectives for Human Resources Management (HRM) Processes ............ 76 Objectives for the Work Environment and Physical Tools for an Aging Workforce .............................................................................. 78 Towards Integrated Aging-Focused Workforce Objectives ......................... 79 4 The 5V-Framework to Increase both Productivity and Creativity of the Aging Workforce ........................... 81 The Two Key Value-Adding Dimensions of the Workforce in Any Enterprise .................................................................................................... 81 Why a 5V-Framework? ............................................................................... 82 Dynamics of the 5V-Framework .................................................................. 83 Managing the 5V-Framework as a Process ................................................ 85 PART III The Five Value-Adding Fields 90 5 The First V-Field: Mindset Change Approaches for the Aging Workforce ................................................. The Prerequisite: Understanding the Mature Worker .................................. 90 Myths and Realities about Older Workers ................................................... 91 Positive Qualities of Older Workers ............................................................. 95 The Necessity of a New Managerial Mindset Concerning the Aging Workforce .................................................................................................... 96 Urgency to Change the Status Quo ............................................................. 99 Key Elements of a New Managerial Mindset about the Aging Workforce .................................................................................................... 99 Enabling a New Managerial Mindset to be Embedded in the Organization .............................................................................................. 102 Tools to Manage Mindset Change Processes both Internally and Externally to the Enterprise ....................................................................... 105 6 The Second V-Field: Knowledge Management (KM) Approaches for the Aging Workforce .................... Understanding the Nature of Knowledge Threats to the Enterprise 109 Due to the Aging Workforce ...................................................................... 109 A Practical Knowledge Management (KM) Model for an Aging Workforce .................................................................................................. 113 Phase One ­ Workforce Knowledge Assessment ..................................... 113 Enterprise Competitive Needs ................................................................... 114 Phase Two ­ Recruitment and Retention .................................................. 116 Phase Three ­ Knowledge Capture and Transfer ..................................... 117 How to Retain Critical Knowledge: A Knowledge-Retention Framework and Actions ............................................................................. 123 Barriers to Organizational Knowledge Retention ....................................... 127 How to Transfer Tacit Knowledge, Wisdom and "Deep Smarts" of an Aging Workforce ................................................................................... 129 Knowledge-Recovery Initiatives ................................................................ 136 KM and Overall Enterprise Sustainability: The Systemic Context of the Aging Workforce .................................................................................. 140 7 The Third V-Field: Health Management Approaches for the Aging Workforce .......................................... 145 Health is More than Just a Physical Issue for an Aging Workforce .......... 145 Fitness is Not a Matter of Age ................................................................... 147 Mental Health Management of an Aging Workforce ..................................149 Physical Health Management of an Aging Workforce ............................... 156 Chronic Conditions of an Aging Workforce ............................................... 158 Health Plans .............................................................................................. 160 Designing Health Promotion Programs...................................................... 161 Emotional Health Management of an Aging Workforce ............................. 163 Integrated Health Management Tools to Increase Productivity and Creativity of an Aging Workforce ............................................................... 167 8 The Fourth V-Field: Work Environment Approaches for the Aging Workforce .......................................... 172 The Importance of Appropriate Work Environment and Physical Tools foran Aging Workforce . ..............................................................................172 Work Environment Responses to Physical Changes of an Aging Workforce .................................................................................................. 174 Creating a Safe and Healthy Work Environment ....................................... 178 Ergonomics and Reduction of Stress for an Aging Workforce in the Workplace ....................................................................................... 179 Creating the Right Work Environment Action Fields ................................ 183 Technology and Tools for an Aging Workforce ............................................ 185 The Digital Workplace and the Aging Workforce ....................................... 187 The Need to Establish Electronic Workplace Platforms Among an Aging Workforce ............................................................................ 189 9 The Fifth V-Field: Human Resources Management (HRM) Approaches for Managing the Aging Workforce .. 194 The Challenges and Changing Role of HRM Concerning an Aging Workforce .................................................................................................. 194 HRM Strategies and Work Models for an Aging Workforce ...................... 199 Key HRM Action Fields for an Aging Workforce ..... .................................. 206 . HRM's Role in Knowledge Retention and Transfer ....................................206 Flexible Learning and Training .................................................................. 211 Comprehensive Compensation and Benefits ............................................ 212 Extended/Variation Careers ...................................................................... 214 Critical Perspectives and Steps for Successful HRM Programs ............... 215 PART IV Putting It All Together 10 The 5V-Scorecard for Measuring the Performance of an Aging Workforce ............................................................... 222 What Overall Performance of an Aging Workforce Should be Measured? ................................................................................................ 222 The Integrated 5V-Scorecard as a Holistic Measurement Tool of the Value-Added of an Aging Workforce ................................................... 224 Combining 5V Implementation Tools and Measurement Tools ................. 225 The Dynamics of Utilizing the 5V-Scorecard ......................................... 226 Glossary of Major Terms .................................................................. 228 Notes................................................................................................... 232 Index ................................................................................................... 242

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