Normal view MARC view

Crucial confrontations: tools for resolving broken promises, violated expectations, and bad behavior

Author: Patterson, Kerry ; Grenny, Joseph ; McMillan, Ron ; Switzler, AlPublisher: McGraw-Hill, 2005.Language: EnglishDescription: 284 p. : Ill. ; 23 cm.ISBN: 9780071446525Type of document: BookBibliography/Index: Includes bibliographical references and index
Tags: No tags from this library for this title. Log in to add tags.
Item type Current location Collection Call number Status Date due Barcode Item holds
Book Europe Campus
Main Collection
Print BF637 .C45 P38 2005
(Browse shelf)
001229289
Available 001229289
Total holds: 0

Includes bibliographical references and index

Digitized

Crucial Confrontations Tools for Resolving, Broken Promises, Violated Expectations, and Bad Behavior Contents Foreword xiii Preface xvii Acknowledgments xviii Introduction: What's a Crucial Confrontation? And Who Cares? 1 Part One: Work on Me First What to Do before a Crucial Confrontation 23 Ch. 1: Choose What and If How to Know What Crucial Confrontation to Hold and If You Should Hold It 25 Ch. 2: Master My Stories How to Get Your Head Right before Opening Your Mouth 55 Part Two: Confront with Safety What to Do during a Crucial Confrontation 81 Ch. 3: Describe the Gap How to Start a Crucial Confrontation 83 Ch. 4: Make It Motivating How to Help Others Want to Take Action 113 Ch. 5: Make It Easy How to Make Keeping Commitments (Almost) Painless 145 Ch. 6: Stay Focused and Flexible What to Do When Others Get Sidetracked, Scream, or Sulk 171 Part Three: Move to Action What to Do after a Crucial Confrontation 199 Ch. 7: Agree on a Plan and Follow Up How to Gain Commitment and Move to Action 201 Ch. 8: Put It All Together How to Solve Big, Sticky, Complicated Problems 217 Ch. 9: The Twelve "Yeah-Buts" How to Deal with the Truly Tough 231 Appendix A: Where Do You Stand? A Self-Assessment for Measuring Your Crucial Confrontation Skills 253 Appendix B: Six-Source Diagnostic Questions The Six-Source Model 258 Appendix C: When Things Go Right 262 Appendix D: Discussion Questions for Reading Groups 269 Notes 271 Index 273

There are no comments for this item.

Log in to your account to post a comment.
Koha 18.11 - INSEAD Catalogue
Home | Contact Us | What's Koha?