Normal view MARC view

Why do managers talk about identity?

Author: Barbulescu, Roxana ; Weeks, JohnINSEAD Area: Organisational Behaviour In: Organizational identity in practice - Lerpold, Lin;Ravasi, Davide;Van Rekom, J - 2007 - Book Language: EnglishDescription: p. 35-49.Type of document: INSEAD ChapterNote: Please ask us for this itemAbstract: Previous work has argued that the issue of identity is profound and consequential and so difficult that, in ordinary circumstances, organizations prefer to avoid it. If this is true, the absence of such debate leaves the question of identity most times unresolved at the level of the organization. This allows conflicting views of the organization’s identity to persist at the individual and group level. It suggests that it may be at these lower levels, and over issues of more minor significance, that organizational identity gets worked out day-to-day. In a study of a business unit of SNCF, the French railroad operator, we found that the identity of the organization was invoked often and that different people talked about identity in conflicting ways and put forward various claims about it at different times for different reasons. We argue that this was the result of various types of identity work being used in different situations not only to influence decision making, but also day-to-day sense making and even when introducing the organization to outsiders and newcomers. In this paper we examine the patterns of identity work that we observed in the organization: the occasions that prompted it; the ends it was put to; and the structures of belief that supported it.
Tags: No tags from this library for this title. Log in to add tags.
Item type Current location Collection Call number Status Date due Barcode Item holds
INSEAD Chapter Digital Library
PDF Available BC007975
Total holds: 0

Ask Qualtrics

Previous work has argued that the issue of identity is profound and consequential and so difficult that, in ordinary circumstances, organizations prefer to avoid it. If this is true, the absence of such debate leaves the question of identity most times unresolved at the level of the organization. This allows conflicting views of the organization’s identity to persist at the individual and group level. It suggests that it may be at these lower levels, and over issues of more minor significance, that organizational identity gets worked out day-to-day. In a study of a business unit of SNCF, the French railroad operator, we found that the identity of the organization was invoked often and that different people talked about identity in conflicting ways and put forward various claims about it at different times for different reasons. We argue that this was the result of various types of identity work being used in different situations not only to influence decision making, but also day-to-day sense making and even when introducing the organization to outsiders and newcomers. In this paper we examine the patterns of identity work that we observed in the organization: the occasions that prompted it; the ends it was put to; and the structures of belief that supported it.

Asia Campus

Digitized

Insead

There are no comments for this item.

Log in to your account to post a comment.
Koha 18.11 - INSEAD Catalogue
Home | Contact Us | What's Koha?