INSEAD Library

Includes bibliographical references and index

Digitized

Low-Wage America How Employers are Reshaping Opportunity in the Workplace Contents Contributors Acknowledgments ix xiii Chapter 1 Low-Wage America: An Overview Eileen Appelbaum, Annette Bernhardt, and Richard J. Murnane 1 PART I Chapter 2 SERVICES: WHERE THE JOBS ARE The Coffee Pot Wars: Unions and Firm Restructuring in the Hotel Industry Annette Bernhardt, Laura Dresser, and Erin Hatton The Effects of Work Restructuring on Low-Wage, Low-Skilled Workers in U.S. Hospitals Eileen Appelbaum, Peter Berg, Ann Frost, and Gil Preuss 33 Chapter 3 77 PART II Chapter 4 TECHNOLOGY: FEWER BETTER JOBS? Computer-Based Technological Change and Skill Demands: Reconciling the Perspectives of Economists and Sociologists David H. Autbr, Franh Levy, and Richard J. Murnane "New Technology" and Its Impact on the Jobs of High School Educated Workers: A Look Deep Inside Three Manufacturing Industries Ann P Bartel, Casey Ichniowshi, and Kathryn Shaw 121 Chapter 5 155 Chapter 6 Plastic Manufacturers: How Competitive Strategies and Technology Decision Transformed Jobs and Increased Pay Disparity Among Rank-and-File Workers John W. Ballantine Jr and Ronald F Ferguson 195 PART III CAREER LADDERS: THE PAST OR THE FUTURE? Too Many Cooks? Tracking Internal Labor Market Dynamics in Food Service with Case Studies and Quantitative Data Julia Lane, Philip Moss, Harold Salzman, and Chris Tilly 229 Chapter 7 Chapter 8 How and When Does Management Matter? Job Quality and Career Opportunities for Call Center Workers Rosemary Batt, Larry W. Hunter, and Steffanie Wilk 270 PART IV TEMPS: PART OF THE SOLUTION OR PART OF THE PROBLEM? A Temporary Route to Advancement? The Career Opportunities for Low-Skilled Workers in Temporary Employment David Finegold, Alec Levenson, and Mark Van Buren 317 Chapter 9 Chapter 10 The Effects of Temporary Services and Contracting Out on Low-Skilled Workers: Evidence from Auto Suppliers, Hospitals, and Public Schools George A. Erickcek, Susan N. Houseman, and Arne L. Kalleberg 368 PART V GLOBALIZATION: ALWAYS A JOB KILLER? 407 Chapter 11 The Future of Jobs in the Hosiery Industry Rachel A. Willis, Rachel Connelly, and Deborah S. DeGraff Chapter 12 When Management Strategies Change: Employee Well-Being at an Auto Supplier Susan Helper and Morris M. Kleiner Chapter 13 Managerial Discretion, Business Strategy, and the Quality of Jobs: Evidence from Medium-Sized Manufacturing Establishments in Central New York Derek C. Jones, Takao Kato, and Adam Weinberg 446 479 Index 527