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Supply chain management: best practices

Author: Blanchard, David Publisher: Wiley, 2007.Language: EnglishDescription: 304 p. ; 24 cm.ISBN: 047178141XType of document: BookBibliography/Index: Includes bibliographical references and index
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book Asia Campus
Main Collection
Print HD38.5 .B53 2007
(Browse shelf)
Available 900183338
Book Europe Campus
Main Collection
Print HD38.5 .B53 2007
(Browse shelf)
Available 001225964
Total holds: 0

Includes bibliographical references and index


Supply Chain Management Best Practices Contents Preface Acknowledgments xi xv PART I INTRODUCTION TO SUPPLY CHAIN MANAGEMENT 1. If Supply Chain Is the Answer, Then What's the Question? 3 You Knew This Job Was Dangerous When You Took It 3 The Big Picture 6 The Supply Chain's Back Story 8 Roadblocks on the Supply Chain Path 11 Separating the Good from the Best 13 2. Anatomy of a Supply Chain 17 Automotive: Building Customer Loyalty for the Long Term 18 Chemicals: Finding the Right Supply Chain Formula 20 Consumer Packaged Goods: The Moment of Truth 22 Food and Beverage: Cutting Out the Middleman 24 High-Tech/Electronics: Zero Latency 26 Pharmaceuticals: Fighting Counterfeiters with RFID 28 Retail: Optimizing the Inventory 30 3. Supply Chain Metrics: Measuring Up to High Standards 33 How to Prevent a Supply Chain Heart Attack 34 What Makes a Supply Chain Leader? 36 Learn the SCOR 44 vi Contents PART II TRADITIONAL CORE PROCESSES OF SUPPLY CHAIN MANAGEMENT 4. Planning and Forecasting: Headed for the Future A Bias against Good Plans 58 From Soup to SandOP 59 No Time Like the Real Time 61 The Truth Plays Out 62 End-to-End Integration 64 The First Shall Be First 65 A Happy Ending 68 5. Procurement: Go Right to the Source Giving Procurement Its Due 70 Managing the Changes 71 Keep Your Friends Close and Your Suppliers Closer 73 Looking Backward to See Forward 74 Working for Every Penny 76 Ensuring a Healthy Supply Chain 77 The War on Complexity 79 It Seemed Like a Good Idea at the Time 81 An Online Car Wreck 83 6. Manufacturing: Supply Chain on the Make A Direct Line to Supply Chain Success 87 Better Decisions for the Customer 89 A Leaner Shade of Blue 91 Lean, Mean Flying Machine 92 Learning to Share 93 Lean Principles 95 Nearly Perfect 97 Collaborating on Product Designs 100 7. Transportation: Logistics a la Mode Riding the Roads 105 Regulations and Deregulation 106 Fuel for Thought 108 A Capacity for Change 109 Know Thyself, and Thy Carrier, Too 111 How to Achieve Sustainable Savings 112 Collaboration Is a Two- Way Street 114 55 69 85 103 Contents A Carrier by Any Other Name 116 Automate to Consolidate 117 8. Distribution and Warehousing: Going with the Flow Virtual Inventory 123 Cross-Docking, Compliance, and Collaboration 125 Where the Rubber Meets the Load 127 Can You Hear Me Now? 129 Turn, Turn, Turn 131 Half-Full or Half-Empty? 132 How to Better Manage Your Warehouse 134 9. Site Selection: Location, Location, Location Striking the Proper Balance 139 A Site for Sore Eyes 141 Finding the Right Place 143 A Look at Gillette's Distribution Network 145 Cost versus Service 146 Match Your Network to Your Business Strategy 147 How Much Is Too Much? 149 Weighing the Intangibles 150 Quality over Quantity 151 10. Globalization: It's a Not-So-Small World Playing by Somebody Else's Rules 157 Develop a Global Vision 158 Friendly Nations 160 Take a Look for Yourself 162 "Low Cost" Sometimes Means "Poor Service" 164 Living in a Flat World 166 Keeping an Eye on China 167 The Need for Supply Chain Visibility 169 Unclogging West Coast Congestion 171 11. Customer Service: Keeping the Customer Satisfied The Perfect Order 174 The High Cost of Imperfection 176 One Good Return Deserves Another 177 vii 121 137 155 173 viii Contents Supply Chain in Reverse 179 Managing the Relationship 182 Money in the Bank 184 Supply Chain at Your Service 186 A Culture of Customer Satisfaction 187 PART III SUPPLY CHAIN STRATEGIES 12. 3PLs: When You'd Rather Not Do It Yourself 193 A Shift to the Supply Chain Side 194 Letting Somebody Else Do It 195 Supply Chain Essentials and Nonessentials 197 Finding Your Core Competency 199 Square Pegs and Round Holes 201 Think Strategically 202 The Financial Impact of Outsourcing 203 Staying in Touch 204 Going Beyond the 3PL Model 206 Outpacing the Competition 208 13. Collaboration: Extending the Enterprise 209 Mutually Beneficial Relationships 211 Winning Small Victories 212 A Better Way to Sell Mouthwash 213 A Nine-Step Program for CPFR 216 Great Expectations, So-So Results 217 More Reliability and Better Service 220 Challenges in Supplier Management 222 How to Get the Most Out of a Relationship 223 14. Security: Seeking Shelter from Supply Chain Storms 227 "It'll Never Happen Here" 228 Customs-Trade Partnership Against Terrorism 231 Getting Countries to Talk to Each Other 232 Sometimes Low-Tech Is as Good as High-Tech 234 Taking Responsibility for Your Supply Chain 235 Contents Securing the Supply Chain 237 Taking Steps toward Effective Compliance 239 Supply Chains at Risk 241 15. RFID: A Game of Tags The ABCs of RFID 246 Proactive Replenishment 248 In Search of Payback 250 Tagging Till the Cows Come Home 251 Work the Bugs Out 254 A Matter of Privacy 255 No Need to Be Passive 257 16. The Supply Chain Profession: What Keeps You Up at Night? Talent Search 263 Hiring Problem Solvers 264 Training the Next Generation 266 Optimizing the Workforce 268 What Keeps You Up at Night? 270 Gray Matters 272 The Secret to Supply Chain Success 273 Notes Index ix 245 261 277 293

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