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A Destabilizing situation for binatone: the market for 1000W stabilizers in Nigeria

Author: Soberman, David A. INSEAD Area: MarketingPublisher: Fontainebleau : INSEAD, 2007.Language: EnglishDescription: 22 p. .Type of document: INSEAD CaseNote: Latest version available via https://publishing.insead.eduAbstract: The case takes place in 2006 and is focused on Binatone's stabilizer business in Nigeria. Stabilizers are used in many developing countries to transform irregular current (from wall outlets) into a current that is safe for electrical appliances and equipment. Binatone's 1000W stabilizer business was under pressure due to multiple factors. The first source of pressure was that the market had become increasingly price sensitive. The buyers of stabilizers seemed unresponsive to quality differences among the various brands in the 1000W category. Second, the market was flooded with low-priced, low-quality brands that were not government approved. Finally, the Nigerian government recently enacted a new set of regulations to ensure the safety of electrical equipment throughout the country. The regulations forced legitimate manufacturers like Binatone to go through a long, expensive and unpredictable approval process. Faced with this situation, management at Binatone were contemplating a number of potential responses to revitalize its 1000W stabilizer business. These included the possibility of changing the standard mark-up policy employed for all Binatone products, the launch of a 1000W stabilizer line extension, and new distribution and communication policies. Pedagogical Objectives: To familiarize students with the challenge of operating a conventional business in a developing country where the infrastructure, legal framework and competitive context are completely different from those in developed countries. To highlight the shortcomings of a standard mark-up policy as a way of setting prices across a range of products. To underline the importance of meeting customer needs by a) providing customers with what they want and b) not providing them with more than what they want. Just because a product is better does not mean that customers will buy it. To examine the challenge of launching a line extension when there are significant risks in terms of cannibalization. In addition, the line extension is potentially inconsistent with the mother-brand (Binatone), and distributors have limited space to stock two 1000W products from the same company. To develop the skill of looking through data and charts in order to find the seeds of a compelling argument for consumers to shift their focus (and potentially their preferences) to a higher priced/higher quality product. To experience the difficulty of developing a logical distribution policy in an environment that is somewhat chaotic.
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Latest version available via <a href=https://publishing.insead.edu>https://publishing.insead.edu</a>

To familiarize students with the challenge of operating a conventional business in a developing country where the infrastructure, legal framework and competitive context are completely different from those in developed countries.
To highlight the shortcomings of a standard mark-up policy as a way of setting prices across a range of products.
To underline the importance of meeting customer needs by a) providing customers with what they want and b) not providing them with more than what they want. Just because a product is better does not mean that customers will buy it.
To examine the challenge of launching a line extension when there are significant risks in terms of cannibalization. In addition, the line extension is potentially inconsistent with the mother-brand (Binatone), and distributors have limited space to stock two 1000W products from the same company.
To develop the skill of looking through data and charts in order to find the seeds of a compelling argument for consumers to shift their focus (and potentially their preferences) to a higher priced/higher quality product.
To experience the difficulty of developing a logical distribution policy in an environment that is somewhat chaotic.

The case takes place in 2006 and is focused on Binatone's stabilizer business in Nigeria. Stabilizers are used in many developing countries to transform irregular current (from wall outlets) into a current that is safe for electrical appliances and equipment. Binatone's 1000W stabilizer business was under pressure due to multiple factors. The first source of pressure was that the market had become increasingly price sensitive. The buyers of stabilizers seemed unresponsive to quality differences among the various brands in the 1000W category. Second, the market was flooded with low-priced, low-quality brands that were not government approved. Finally, the Nigerian government recently enacted a new set of regulations to ensure the safety of electrical equipment throughout the country. The regulations forced legitimate manufacturers like Binatone to go through a long, expensive and unpredictable approval process. Faced with this situation, management at Binatone were contemplating a number of potential responses to revitalize its 1000W stabilizer business. These included the possibility of changing the standard mark-up policy employed for all Binatone products, the launch of a 1000W stabilizer line extension, and new distribution and communication policies.

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