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Improving employee performance through appraisal and coaching

Author: Kirkpatrick, Donald L. Publisher: AMACOM, 2006.Edition: 2nd ed.Language: EnglishDescription: 253 p. ; 26 cm.ISBN: 0814408761Type of document: BookBibliography/Index: Includes bibliographical references and index
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book Europe Campus
Main Collection
Print HD6958 .P35 K57 2006
(Browse shelf)
001224868
Available 001224868
Total holds: 0

Includes bibliographical references and index

Digitized

Improving Employee Peformance Through Appraisal and Coaching Contents Foreword Preface Acknowledgments A Conceptual Framework for the Appraisal/Coaching Process Pretest 1. Introduction and Overview How to Get Maximum Performance from Employees The Performance Review Program 2. The Basis for Appraisal Significant Job Segments Standards of Performance 3. The Appraisal and the Interview The Appraisal Process Preparing for the Appraisal Interview Conducting the Appraisal Interview vii xiii xv 1 5 25 49 4. The Performance Improvement Plan Preparing an Effective Plan 5. On-the-Job Coaching The Effective Coach Coaching Approaches and Techniques 6. Five Program Requirements An Effective Performance Review Program Posttest Test Answers and Reasons for Them 7. Leaders Who Coach Create Coaching Cultures The Benefits of Integrating Coaching for Leaders Evoking the Coach Within The Elements of a Coaching Approach Creating a Coaching Culture Conclusion 8. Evaluating a Training Course on Performance Appraisal and Coaching 9. Case Study: Carilion Health System 10. Notes from the Field The Accenture Philosophy Managing Performance A Performance Management System Seven Coaching Principles Manager as Coach Coach as Facilitator Coaching Managers Through the Appraisal Process 11. Sample Forms A Final Word Selected References Index About the Author 66 79 104 118 128 142 163 179 243 245 247 000

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