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Performance management: measure and improve the effectiveness of your employees

Author: Luecke, Richard A. Series: Harvard business essentials Publisher: Harvard Business School Press, 2006.Language: EnglishDescription: 153 p. ; 24 cm.ISBN: 1591398428Type of document: BookBibliography/Index: Includes bibliographical references and index
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Includes bibliographical references and index

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Performance Management Measure and Improve the Effectiveness of Your Employees Contents Introduction xi 1 Goals 1 Guides to Action Goals Begin at the Top--Well, Almost Goals Versus Activities Characteristics of Effective Goals Three Mistakes to Avoid Get It on Paper Four Steps to Accomplishing Goals Summing Up 2 5 6 8 12 12 16 2 Motivation 17 The Not-So-Secret Ingredient of High Performance Theories of Motivation What About Rewards? Practical Tips for Motivating Summing Up 18 20 25 34 3 Monitoring Performance 35 37 40 Looking for What's Going Wrong and Right Observe and Gather Data Move from Observation to Discussion Be an Active Listener Ask the Right Questions Form and Test Your Hypothesis Summing Up 41 42 43 44 4 Closing Gaps and Improving Performance 45 47 48 50 60 61 The Basics of Coaching Coaching Opportunities Discussion and Agreement Active Coaching Follow-up Summing Up 5 Becoming a Better Coach 63 64 67 71 72 75 Beyond the Basics Conserve Time and Energy Create the Right Climate Avoid These Common Mistakes The Challenge of Team Coaching Summing Up 6 Formal Performance Appraisal 77 Improving Results Through Feedback What Is It? Eight Steps to Effective Appraisal Two Problems to Avoid Summing Up 78 80 89 91 7 Employee Development 93 95 97 98 105 Helping People Grow in Their Careers Begin with the Employee Develop a Plan Basic Tactics for Employee Development Summing Up 8 Intractable Performance Problems 107 Face Them Head-On Diagnose the Problem Confront Poor Performers Handling C Performers Is Burnout the Problem? When All Else Fails Summing Up 108 109 112 115 117 122 Epilogue: What Leaders Must Do 123 Appendix A: Useful Implementation Tools Appendix B: Handling a Dismissal Notes Glossary For Further Reading Index About the Subject Adviser About the Writer 125 131 137 139 141 147 151 153

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