Perfect phrases for documenting employee performance problemsAuthor: Bruce, Anne Publisher: McGraw-Hill, 2005.Language: EnglishDescription: 130 p. : Graphs ; 20 cm.ISBN: 0071454071Type of document: Book
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|Europe Campus Main Collection||
HD6958 .P35 B78 2005
Perfect Phrases for Documenting Employee Performance Problems Contents Preface ix Acknowledgments xi Introduction 1 How Organizations First Came to Document Performance Problems--Its Purpose and Its Peril 2 It's How We Document and Constructively Relay Feedback to People That Counts 4 Feedback--It's a Two-Way Street 9 Why Documenting Performance Problems Is a Positive Step to Continuous Learning and Greater Opportunity 14 The Organization's System Produces People's Ultimate Behaviors 15 Part One. Indispensable Communications Tools Beware of the Trauma You May Cause When Documenting Performance Problems 21 Let Performance Problems Be Your Organization's Strength Finders 23 19 Perfect Phrases in Performance Areas Where Problems Are Most Common 26 Communications Skills 30 Punctuality 32 Decision Making 33 Empowerment and Delegation 35 Technical Skill Development 36 People Skills and Relationship Building 37 Coaching Others 39 Customer Care 40 Attitude 42 Handling Personal Problems 44 Creativity and Innovation 46 Meeting Deadlines 48 Leadership Skills 49 Negotiation Skills 51 Appearance 53 Self-Esteem and Confidence 54 Efficient Use of Time 55 Problem Solving and Conflict Resolution 56 Teamwork 58 Emotional Intelligence 59 Overall Productivity 61 Loyalty 63 Resistance to Change 64 Project Management 66 Safety 68 Goal Setting 69 Motivation and Morale Building 71 Common Sense and Good Judgment 73 Personal Growth and Development 74 Professional Growth and Intentional Learning 75 Part Two. Lessons from the Best World-Class Organizations:Their Perfect Phrases, 77 Strategies, and Unique Approaches to Preventing Employee Performance Problems 79 Part Three. Additional Tips and Techniques Fast and Easy Ways for Measuring Improvement Resulting from Well-Documented Performance Issues 93 Tips for Documenting Performance Problems Within Teams 102 91 Condusion. Minding the Gap Between Performance Problems and Optimum Performance! 109 Appendix A. Sample Performance Builder 115 How to Use the Performance Builder 116 Measuring the Value of Professional Development and Training 123 Appendix B. Problem-Solving Toolkit to Raise Perfect Phrases 127
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