INSEAD Library

Includes bibliographical references and index

Digitized

The Change Handbook The Definitive Resource on Today's Best Methods for Emerging Whole Systems Contents Preface .............................................................................................................................................. xi Adknowledgements ..................................................................................................................... xxi Introduction and Essential Fundamentals ................................................................................. 1 Part I: Navigating Through die Methods .................................................................................. 15 1. The Big Picture: Making Sense of More Than Sixty Methods ................................................. 16 2. Selecting Methods: The Art of Mastery --Steven Cady .................................................................................................................. 28 3. Preparing to Mix and Match Methods --Peggy Holman........................................................ 44 4. Sustainability of Results --Tom Devane .............................................................................. 59 Part II: The Methods ................................................................................................................... 71 ADAPTABLE METHODS ................................................................................................... 72 In-depth 5. Appreciative Inquiry: A Positive Revolution in Change --David L. Cooperrider and Diana Whitney.................................................................. 73 6. Collaborative Loops --Dick Axelrod and Emily Axelrod ...................................................... 89 7. Dialogue and Deliberation --Sandy Heierbacher ................................................................................................. 102 8. Integrated Clarity: Energizing How We Talk and What We Talk about in Organizations --Marie Miyashiro and Marshall Rosenberg ............................................................ 118 9. Open Space Technology --Harrison Owen................................................................................................... 135 10. The Technology of Participation --Marilyn Oyler and Gordon Harper ........................ 149 11. Whole-Scale Change --Sylvia L. James and Paul Tolchinsky ...................................................................... 162 12. The World Café --Juanita Brown, Ken Homer, and David Isaacs.................................. 179 Thumbnails 13. Ancient Wisdom Council --WindEagle and RainbowHawk Kinney-Linton ..................................................... 195 14. Appreciative Inquiry Summit --James D. Ludema and Frank J. Barrett .......................... 201 15. The Conference Model --Dick Axelrod and Emily Axelrod ........................................... 207 16. Consensus Decision Making --Tree Bressen.................................................................... 212 17. Conversation Cafe --Vicki Robin .................................................................................... 218 18. Dynamic Facilitation --Jim Rough and DeAnna Martin.................................................. 223 19. The Genuine Contact Program --Birgitt Williams ............................................................. 227 20. Human Systems Dynamics --Glenda H. Eoyang............................................................ 234 21. Leadership Dojo --Richard Strozzi-Heckler .................................................................... 239 22. Evolutions of Open Systems Theory --Merrelyn Emery and Donald de Guerre............ 244 23. OpenSpace-Online Real-Time Methodology --Gabriela Ender...................................... 250 24. Organization Workshop --Barry Oshry and Tom Devane .............................................................................. 256 25. PeerSpirit Circling: Creating Change in the Spirit of Cooperation --Sarah MacDougall and Christina Baldwin .............................................................. 261 26. Power of Imagination Studio: A Further Development of the Future Workshop Concept --Petra Eickhoff and Stephan G. Geifers ................................................................ 267 27. Real-Time Strategic Change --Robert "Jake" Jacobs ........................................................ 273 28. SimuReal: Action Learning in Hyperdrive --Catherine Perme and Man Klein ................. 278 29. Study Circles --Martha L. McCoy....................................................................................... 283 30. Think Like a Genius: Realizing Human Potential Through the Purposeful Play of Metaphorming --Todd Siler............................................................................................................... 288 31. Web Lab's Small Group Dialogues an the Internet Commons --Steven N. Pyser, J.D., and Marc N. Weiss.............................................................. 294 PLANNING METHODS ................................................................................................ 299 In-depth 32. Dynamic Planning and the Power of Charrettes --Bill Lennertz............................................................................................................. 300 33. Future Search: Common Ground Under Complex Conditions --Marvin Weisbord and Sandra Janoff ...................................................................... 316 34. Scenario Thinking --Chris Ertel, Katherine Fulton, and Diana Scearce .......................... 331 35. Search Conference --Merrelyn Emery and Tom Devane................................................. 347 Thumbnails 36. Community Summits --Gilbert Steil, Jr., and Mal Watlington....................................................................... 365 37. Large Group Scenario Planning --Gilbert Steil, Jr., and Michele Gibbons-Carr ............. 370 38. SOAR: A New Approach to Strategic Planning --Jackie Stavros, David Cooperrider, and D. Lynn Kelley ....................................... 375 39. Strategic Forum --Chris Soderquist ........................................................................................................ 381 40. Strategic Visioning: Bringing Insight to Action --David Sibbet............................................................................................................ 386 41. The 21st Century Town Meeting: Engaging Citizens in Governance --Carolyn J. Lukensmeyer and Wendy Jacobson........................................................ 393 STRUCTURING METHODS ............................................................................................ 399 In-depth 42. Community Weaving --Cheryl Honey ............................................................................................................ 400 43. Participative Design Workshop --Merrelyn Emery and Tom Devane......................................................................... 419 Thumbnails 44. Collaborative Work Systems Design --Jeremy Tekell, Jon Turner, Cheryl Harris, Michael Beyerlein, and Sarah Bodner ............................................................................................................ 436 45. The Whole Systems Approach: Using the Entire System to Change and Run the Business --William A. Adams and Cynthia A. Adams .............................................................. 441 IMPROVING METHODS .................................................................................................. 449 In-depth 46. Rapid Results --Patrice Murphy, Celia Kirwan, and Ronald Ashkenas .......................................... 450 47. The Six Sigma Approach to Improvement and Organizational Change --Ronald D. Snee, Ph D......................................................................................... 465 Thumbnails 48. Action Learning --Marcia Hyatt, Ginny Beiden-Charles, and Mary Stacey ......................................... 479 49. Action Review Cycle and the After Action Review Meeting --Charles Parry, Mark Pires, and Heidi Sparkes Guber .......................................... 484 50. Balanced Scorecard --John Antos ................................................................................... 490 51. Civic Engagement: Restoring Community Through Empowering Conversations --Margaret Casarez ..................................................................................................... 496 52. The Cycle of Resolution: Conversational Competence for Sustainable Collaboration --Stewart Levine ........................................................................................................ 501 53. Employee Engagement Process --Marie McCormick .................................................................................................. 507 54. Gemeinsinn-Werkstatt: Project Framework for Community Spirit --Wolfgang Faenderl ................................................................................................ 513 55. Idealized Design --Jason Magidson .................................................................................................... 519 56. The Practice of Empowerment: Changing Behavior and Developing Talent in Organizations --David Gershon................................................................................................... 524 57. Values Into Action --Susan Dupre, Ray Gordezky, Helen Spector, and Christine Valenza .................. 530 58. WorkOut --Ron Ashkenas and Patrice Murphy ...................................................................... 535 SUPPORTIVE METHODS................................................................................................. 541 In-depth 59. Online Environments That Support Change --Nancy White and Gabriel Shirley .......................................................................... 542 60. Playback Theatre --Sarah Halley and Jonathan Fox ............................................................................ 561 61. Visual Recording and Graphic Facilitation: Helping People See What They Mean --Nancy Margulies and David Sibbet ........................................................................ 573 Thumbnails 62. The Drum Café: Building Wholeness, One Beat at a Time --Warren Lieberman .................................................................................................. 588 63. JazzLab: The Music of Synergy --Brian Tate............................................................................................................... 593 64. The Learning Map Approach --James Haudan and Christy Contardi Stone ................... 598 65. Visual Explorer --Charles J. Palus and David Magellan Horth ........................................ 603 Part III: Thoughts About the Future from the Lead Authors ................................................ 609 66. From Chaos to Coherence: The Emergence of Inspired Organizations and Enlightened Communities --Peggy Holman ........................................................................................................ 610 67. High-Leverage Ideas and Actions You Can Use to Shape the Future --Tom Devane.......................................................................................................... 620 68. Hope for the Future: Working Together for a Better World --Steven Cady............................................................................................................... 633 Part IV: Quick Summaries .......................................................................................................... 645 Part V: References Suggested by Multiple Contributing Authors........................................... 707 Index........................................................................................................................................... 711 About the Lead Authors.............................................................................................................. 733